Santander Customer Service Numbers

Santander Telephone Number

The Santander Group is a banking group that is situated on Banco, Santander, S.A. As the name tells, this banking company originated in Santander, Cantabria, Spain. Here, you can find the direct telephone numbers for contacting the Santander UK customer services. You can also find the other appropriate numbers and company’s local address for related customer service requirements.

For more information, you can visit the Santander Official Contact Us Page.

Santander Customer Service Numbers

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Santander Bank, N.A. known as Sovereign Bank is a owned subsidiary of the Spanish Subsidiary Group that is based in Boston. This bank has more than $77 billion in assets, operating around 723 retail banking offices, over 2,300 ATM’s and employs approximately 9,000 people.

This bank also offers a large number of banking services like retail banking, mortgages, credit cards, insurances, trust and wealth management, and many other services.

Established in 1902 as Sovereign Bank, it was rebranded as Santander Bank in October’2013. The bank grew and in the 1920’s and started to build a network of branches across the United Kingdom. In 2000’s, Sovereign became the third largest retail bank in Boston and 2011; the bank relocated its headquarters to Boston from Wyomissing, Pennsylvania.

Santander is known for their satisfactory and impressive customer support in the United Kingdom. Also, their customer care representatives are dedicated to answer all the queries of their clients. Despite all your inquiries and issues, you can get in touch with the leading banking organization through various Santander customer service phone numbers and several social media platforms.

Below listed are the ways by which you can get in contact with the Santander customer service UK:

Contact Santander via landline or mobile device.

Sign up for their social media channels like Facebook, Twitter, Linkedin.

Send a handwritten letter to their main offices.

Write an email to their mail address.

Visit the Santander Contact Us Page.

To see what other options are available to contact the Santander bank customer care services, visit the main site.

Santander Customer Service Address

To contact Santander Bank about any general queries or issues, you have the option to send a handwritten letter to their official postal address:

Santander UK
2 Triton Square
Regent’s Place
London
NW1 3AN
United Kingdom

 

Our Recommended Tip:

While writing the letter, try to write your queries in a precise and a highly detailed manner. Write all the details about your queries but do not give your personal information that can be easily compromised.

Also, if you want a helpful response, you have to include all the mandatory details such as all the personal information, account information, and all other details regarding your issues.

Some people prefer to call the Santander customer services for their issues while some prefer to send a traditional handwritten letter to their official postal address. Regardless of your contact choice, just remember to write your query with full information.

Santander Contact Numbers

Every client is valuable to Santander, and you are always welcomed to contact Santander Helpline and get in touch with their agents regarding any query. Your call will be then forwarded to the respective departments like loans, current accounts, mortgages, insurance and credit cards.

You can also discuss your new account, loans, and internet banking issues along with providing feedback for the services provided by the Santander bank.

Santander customer services offer a wide range of services like:

1. Accounts
2. Credit Cards.
3. Loans.
4. Mortgages.
5. Investments.
6. Insurances.
7. Internet Banking.

The main Santander Bank contact number is 08007076692. By using this number, you can get in touch with the Santander customer service regarding any query. Keep your bank account and personal information near you while placing the call to get your queries resolved in no time.

Note:

Calls made to the (08) Santander helpline numbers are free while calls made to the (02) or (03) Santander customer service number are charged at 7p per minute, with the addition to the operator’s access charge.

In case, if you are calling from outside the United Kingdom, then you will be charged with the international call rates as applied by your telephone service provider. We recommend you to call your telephone service provider before making the call.

Santander Services Enquiry

To get more information about the services provided by Santander, you can contact Santander UK customer service on this number, 08003897000.

The Santander customer services lines remain open from 8 am-8 pm, from Monday to Friday. On Saturdays, the lines remain open from 9 am- 4 pm. The lines remain closed on Sundays, bank and public holidays.

Your call will be received by the Santander customer care agent with whom you can discuss all your queries regarding accounts, internet banking, loans, insurances, and other services provided by the bank. The Santander customer care agents appreciate the feedback given by you.

The Santander Services

This bank offers a wide range of banking services where you can take a loan, get insurances, mortgages, and make your banking experience easier. To get an account with Santander or to learn more about the services provided by the bank, dial this Santander customer service number, 08003897000.

Current Accounts

Santander offers a range of bank accounts that is designed to meet the needs of their clients. Also, they make the process of switching hassle- free and without any cost. Their current account choices include 1|2|3 Current Account, 1|2|3 Life Current Account, Everyday Current Account, Basic and Choice Current Account. These accounts meet the needs of their customers and provide a smoothing banking experience to them.

If you wish to apply for a Santander current bank account, then you can dial this Santander UK customer service number, 08003897000.

You can also apply for 1|2|3 mini accounts, student, and graduate account by giving a call at this number, 08000304154.

Saving Accounts

Santander’s savings accounts allow their clients to have instant access to their accounts, online or by every other means. They let you plan for their future or for any financial hazards that might occur.

If you wish to apply for Santander’s saving account, use this Santander customer service number, 08000324601.

Credit Cards

Santander provides three credit card choices like All-in-one, Zero and the Everyday card that are tailored to suit all the needs of their clients.

If you want to enquire about the Santander’s credit cards, you can give a call at 08003899905. And, if you need help with your credit card, then you can dial this Santander customer service number, 08001814181.

Insurance

Santander provides various kinds of insurances like Home, Car, Travel, and Life insurances. And, they also provide 24/7 claim lines so that you have someone to assist you in an emergency.

To inquire more about the home insurance, you can dial this number, 03453010661.

For car insurance, you can call at 03448549823, travel insurance, you can give a call at 02071737177, and for life insurance, you can dial this number, 08000151142 and if your service provider is Royal London, then you can call on 08457413002.

Loans

Santander Bank provides you with the loans that are affordable and have low-interest rates.

When you apply for a home or a car loan from the Santander Bank, they perform a background run for all your credit and then assign you with the loans with the perfect interest rates.

If you are interested in a loan from the Santander UK, then you can use this Santander customer service number, 08000922212.

For business loan queries, you can call on 08003134482.

Mortgages

Whether you are moving a new home or building a new home, Santander provides you with the Mortgage you need.

You can enquire about the Mortgages by using this Santander customer service phone number, 08000686064.

Investments

Santander provides you with the best financial advice that is right for you. They provide you with the service where they help you set up your investment accounts to save you from any undesirable financial situations.

For more details, you can use this Santander customer service number, 08003281328.

Complaints and General Enquiries

Santander Bank customer care representatives want to know, if you are satisfied or not satisfied with their services. They want to know the issues and want to solve them to provide 100% customer satisfaction.

Use this Santander customer service number to let them know, 08001712171.

In case if you don’t want to call them, you can also visit their head office in London, United Kingdom:

Santander UK plc

2 Triton Square, Regent’s Place, London, NW1 3AN, United Kingdom, 2294747.

Contact Santander via Social Media

You can also contact the Santander customer services the UK through their various social media channels over the internet:

1. Facebook
2. Twitter
3. YouTube
4. LinkedIn
5. Instagram

Santander social media channels offer a great source of entertainment via uploading photos, videos, and forums. Also, you can get to know about the latest services, interest rates, insurance schemes on their social media channels. You can also post or message your grievance using their facebook or google+ channel and also, provide the feedback for their services by posting on their social media handles.

Santander Banking- Here to Help

Are you facing some issues with Santander service provider?

Share your experiences with us about the Santander customer care services (like professionalism, problem-solving ability, waiting time, behavior, etc.) for the sake and benefit of other clients.

Santander FAQs

Online Banking FAQs

• What Should I Do If I Forgot My Online Banking Details?

You can easily reset your details online if you can’t log in to your account. If you have forgotten your personal ID, you will need your account, sort code and the most recent credit or debit card.

If you don’t remember any of the details, you will also your need your mobile phone as the bank will send you a One Time Passcode.

• I’m Having Some Technical Problems. What Should I Do?

For any technical problem, you can contact the Online Banking Helpdesk by calling on 0800 917 9170. The lines are open from 7 am to 9 pm (Monday to Saturday), and 8 am to 9 pm on Sundays.

• How Can I Update My Contact Details In Online Banking?

You can update the details instantly from the “My Details & Settings” tab. Choose ‘Change Personal Details’ from the left-hand menu and click on ‘Change address’. Fill in your new details and follow the instruction given on screen. However, you’ll need to enter a One Time Passcode to complete this change. So, make sure to have your mobile phone with you.

• Can Both Joint Account Holders Use Online Banking?

Yes, you both can use online banking and have your own log on details. When you log on to your account, you’ll see your joint accounts and any other accounts you hold with other people or individually. However, the person you hold the joint account with won’t be able to see your individual account and vice versa.

• How Can I Report A Suspicious Email?

If you somehow come across an email that asks for your security details, immediately forward it to phishing@santander.co.uk. If you think someone has your security details, give a call on 0800 917 9170 or +44 1908 238 013.

General FAQs

• How Can I Report A Lost Or Stolen Card?

If your card has been lost or stolen, you should call the bank as soon as possible on 0800 9 123 123 or +44 1908 237 963 (for debit card) and +44 1512 648 725 or 0800 9 123 123 (for credit card).

• How Do I Close My Account?

If your account is no longer meeting your needs, you can get in touch with the bank so that they can get you something more suitable. However, if you are leaving the UK, you must close your account. For this, you can call the bank or visit a nearby branch. You can also send the secure message through online banking.

• How Can I Make CHAPS Payment?

You can make this payment using online banking or by telephone. For payment by phone, call 0800 731 6666. You’ll need your account details and full name, account number and sort code of the person you wish to pay.

• How Can I Send Payment In The UK?

You can send the payment by CHAPS. The funds will generally credit to receiver’s account within three hours.

• How Can I Set Up A Standing Order?

You’ll need to follow the given steps to set up a standing order.

1. Select the account you have the standing order on
2. Tap the 3 dots in the top right corner
3. Select standing order
4. Tap ‘+’ icon
5. Select which account you want
6. Fill in the details
7. Tap on set up a standing order
8. You’ll receive an OTP
9. Enter the OTP and tap confirm

• How Do I Change Or Cancel A Standing Order?

You can cancel a standing order by telephone banking, online banking or in a branch. Make sure to cancel the order before the payment leaves your account. So you should request to cancel it at least 1 working day before the order is due to leave your account, before 8 pm on weekdays (excluding Bank Holidays).

• How Do I Set Up A Direct Debit?

You need to complete a Direct Debit Instruction from the organization you want to pay. Some companies allow to set up a Direct Debit online or over the phone. They’ll forward the instruction to your bank authorizing them to allow payments to be collected directly from your account.

• Can I Use The Contactless Card On The Tfl Network?

You can use the contactless card on the tube, London buses, tram DLR, London Overground and National Rail services that accept Oyster. To pay using a contactless card, simply touch your card with card reader. When you see a green light or hear a beep, the transaction is complete.

• What Do I Do If My Contactless Card Has Been Stolen Or Lost?

If you think your card is stolen or lost, inform the bank immediately by calling 0800 9 123 123.

• Can I Use My Contactless Card Outside The UK?

Yes, the contactless card can be used in the UK as well as abroad provided you see a contactless indicator there. The transaction limit may vary depending on local limits.

• Is There A Limit On How Many Times I Can Use My Contactless Card In A Day?

There is no limit upon how many times you can pay using a contactless card. However, each transaction must be £30 or less. Sometimes bank may ask you to enter your PIN, but this is entirely for security purposes to verify that you are one the using the card and not someone else.

• How Are Santander Wallet And Santander Mobile Banking App Different From One Another?

Santander wallet focus on Santander debit and credit card spends, which is not possible within the mobile banking app. It doesn’t include transactions made on ISAs, savings accounts or other products.

The wallet helps you to understand your spend pattern in detail. However, it doesn’t show all transactions such as standing order and direct debit.

• When Will My Transactions Appear In Santander Wallet?

Most of the transactions will be visible immediately, but transactions such as those with a debit card or contactless credit may take up to 4 days to appear depending on the merchant. Sometimes, the wallet may show the transactions before they are shown in the Santander Personal Mobile Banking app.

• Does Santander Wallet Show Any Refunds?

Yes, wallet recognizes any refunds and highlights these individually, but it doesn’t subtract these from the total spend.

• Can Additional Credit Card Holders See The Spending?

No, they won’t be able to use the app. But, the amount spent by the additional card holder will appear in the primary cardholder’s app.

• Are Santander Wallet And Mobile Banking Secured?

The log on process of Santander wallet and mobile banking requires dual pieces of information to gain access. Also, all the information between the bank and the customers is encrypted, and the Online Banking Guarantee covers losses from fraud.

ATMs FAQs

• How Do I Activate My Card At The ATM?

Your debit card doesn’t need activation. You only need to activate the contactless functionality that can be done at an ATM or by making a PIN and chip transaction. However, credit cards can’t be activated at ATMs, and you need to log on to Online Banking or give a call to 0800 783 7830.

• Can I Deposit Cash And Cheques At The ATM?

Yes, you can transfer up to 30 cheques or 50 notes at a time. They will be processed on the same day as if paid in over the counter.

• How Do I Report If I Don’t Receive My Cash?

If you don’t receive the cash, you can speak to a staff member in the branch or give a call on 0800 9 123 123. Once you have raised the issue, the cash should be refunded within 48 hours.

• How Can I Set Up Favorites?

After you’ve finished your transaction, you’ll see a white box on the left side of the screen that displays ‘Add to Favorites’. Press this, and the transaction you have chosen will appear every time you put in your PIN. You can bypass the regular screens to save you time. However, you can have 3 different favorites at any one time.

Alerts FAQs

• Is There A Price Involved In The Alerts Service?

No, there is no cost for signing up to and receiving alerts. Also, most UK mobile providers do not charge you to receive text messages. But, make sure to check with your phone provider to confirm.

• When Will I Receive My Alerts?

Text alerts are sent from 10 am to 8 pm daily, and email alerts are sent 24 hours a day. If the alert is triggered after 8 pm, then you’ll receive the text at 10 am the next morning.

• Why Am I Not Receiving Any Alerts?

Check in Online Banking that the alerts are set up to go to the correct number. If this is right, contact the bank’s helpdesk on 0800 917 9170. The lines are open from 7 am to 9 pm (Monday to Saturday), and 8 am to 9 pm on Sundays.

If you’d like to change your registered email address or mobile number, log in to Online Banking. Then, go to the ‘Alerts’ button on the left-hand menu. You can also visit the branch or give a call to customer service centre of the bank.