Virgin Media Customer Service number
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Virgin Media Internet Opening Times

Monday-Friday

8:00AM - 8:00PM

Saturday

9:00AM - 5:00PM

Sunday

9:00AM - 5:00PM

VIRGIN MEDIA Internet Customer Service – Overview
Virgin Broadband, brought to the customers by Virgin Media, was rated as UK’s No 1 by Ofcom’s 2013 report. The report stated that Virgin Broadband Virgin had the fastest average broadband download speeds amongst those widely available to customers. With its extensive network of high quality fibre optic cables, Virgin Broadband brings the most reliable and fastest way for its customers us to use broadband into their homes and stay connected to the world. In 2014 uSwitch Broadband Awards, the company won three awards – that of the Best Broadband Provider, the Fastest Broadband, and the Best Customer Rated Broadband. The last award shows how efficiently VIRGIN MEDIA customer service agents work to wow their clients. You can send mails to Virgin Media National, PO Box 622, SWANSEA, SA1 9GW to reach these helpful agents to get your problems solved or make complaints.

About VIRGIN MEDIA Broadband Services
Big Bundles, Big Connection and Broadband are the three plans on offer.Along with your chosen packages, you also get some value added services such as 5GB free storage, unlimited downloads, Web Safe (to protect your home network and your family from malicious websites and unsuitable content), Super Hub (to enjoy matchless coverage and speeds with VIRGIN MEDIA’sfastest wireless router) and free storage with VM Cloud.

You can also enjoy broadband on the move with the company’s 3G network.

You can browse http://store.virginmedia.com/broadband.html for more details.

Contacting VIRGIN MEDIA Internet Customer Service
On weekdays, from Monday to Friday, you can reach a VIRGIN MEDIA customer service agent between 8am and 8pm. On the weekends, the operating hours are from 9am to 5pm.

You can dial 150 for free from your Virgin home phone or Media mobile (for free) to reach these agents. Other phone users should ring 0345 454 2222 (charges may differ depending on your network and mobile).

You can also use an online form on the company website to reach VIRGIN MEDIA customer service agents.

Tip to call VIRGIN MEDIA Internet Customer Desk
Check the broadband speed and usage allowed by your chosen package before reaching out to a VIRGIN MEDIA customer service expert to register a complaint only to find that you had it all wrong.

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