Virgin Media Customer Service number
Virgin Media Customer Service number
Search Support Team For Assistance? Look no further, here is Virgin Media contact Number!
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Virgin Media Opening Times

Monday-Friday

8:00 AM-10:00 PM

Saturday

8:00 AM-10:00 PM

Sunday

8:00 AM-10:00 PM

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Virgin Media is a famous name in delivering outstanding mobile communication and broadband services in the United Kingdom.  If you are seeking for the contact numbers of Virgin Media, make a call on the Virgin Media Numbers i.e. 0844 306 9110. They are always ready to serve you the best in class support services.

Virgin Media Customer Service

Virgin Media HelplineUK Contact Numbers
Virgin Media Customer Care 0870 183 0605
Accounts Services and Troubleshooting 0800 064 3836
Virgin Media Mobile 0345 600 0789
Bill Payments 0800 064 3777

Virgin Media is a famous British company that provides best in class fixed line and mobile communication services that are hard to match. Established in 2006, the company is serving millions of customers in the United Kingdom. They are known for their finest broadband services that are commendable.

The company is a telecom giant that has been providing promising telecom services to the citizens of the UK. They are also known for their top-notch customer support services, and they provide proper assistance for their precious clients.

You can easily get in touch with the support providers by calling the Virgin Media Numbers at 0844 306 9110. Moreover, you can inquire about the services of the company by visiting their official website.

The company is dedicated to providing finest data and mobile communication services at affordable price. They are also providing TV services for their customers in the United Kingdom. Virgin Media delivers outstanding quality media streaming services that will surely take you to the next level of TV entertainment.

Apart from this, they also provide best in class fixed-line telephone services for both commercials as well as residential purposes. If you are looking for the perfect company that can offer you these services at lower rates, quickly make a call on the Virgin Media phone number at 0844 306 9110.

They are available from Monday to Sunday and calls can be made during the business hours. Furthermore, you can also visit their website. Their website contains all the information regarding the products and services of the company.

Here are the ways by which you can get in touch with the support team:

  1. Make a call on the Virgin Media Numbers
  2. Shoot an email and join their mailing list.
  3. Check-in via Facebook, Twitter, and YouTube.
  4. Visit Virgin Media Contact Us page.

Virgin Media Customer Service Number

The main website of the company contains all the information regarding the services and their availability in your area.

Virgin Media Service Address

Virgin Media Glasgow,

151 Sauchiehall St,

Glasgow G2 3EW,

UK.

Useful Tips

Make sure that you have a valid query before calling the service providers of Virgin Media. This is essentially important so that you can get better assistance in lesser time.

Keep your details in a ready state when you call the Virgin Media support number. This information includes your account number and personal contact details and other details regarding your queries.

You must follow the instruction provided by the service executives so as to resolve your issues. Furthermore, you can also make a note for future considerations.

Virgin Media Customer Service Number

Virgin Media Customer Service number

In case you are having some issue with your Virgin Media services, you can easily make a call on the Virgin Media helpline number. The customer care service providers are always ready to serve you with the best possible assistance. You can reach them by visiting their website because they provide a chat facility also.

Virgin Media is known for their finest assistance services that leave no stone unturned in satisfying their valuable clients. The phone number for Virgin Media is 0844 306 9110 and calls made on this number may charge standard tariff rates as per your operator. Following is the list of services offered by Virgin Media:

  1. Broadband Services
  2. Mobile Communication
  3. TV Services
  4. Fixed Line
  5. Mobile Broadband

You can also visit the official website of the company for detailed information regarding the services. Also, you have an option to make a call on the Virgin Media Customer Service number at 0844 306 9110.

Virgin Media Service Enquiry

In case you are facing some issues regarding the services of Virgin Media, you can make a call on the customer support number. Make sure that you have correct details regarding your number and plans.

Moreover, you can have a chat with the support service providers by visiting the official website because they are available to serve you at your convenience. They are known for their promising customer care services across the United Kingdom.

Virgin Media Customer Service Shortcut Numbers

Menu Option
Enquiries Shortcut
Bills and Payments 11
To Make A Payment 111
Bill Payments 1111
Details Of Your Bill 112
Installation Services 13
Cancel Your Installation 1331
Moving House 15

The Virgin Media Customer Service Experience

Virgin Media Customer Service number

The company is committed to providing the finest support services that are admired by the people of the UK. If you are planning to change your current operator, you can consider Virgin Media as the most trusted service provider.

Moreover, you can easily get flexible plans for both mobile and broadband services. The company also provides assistance and demo services as per your convenience. You just need to get in touch with the support team by making a call on the Virgin Media Numbers. The lines are open from Monday to Sunday, from 8 AM to 10 PM.

Following are the services offered by Virgin Media in the United Kingdom:

Broadband Services

Virgin Media Helpline number

Virgin Media offers high-speed internet connectivity services at affordable prices. The company is a famous internet service provider in the United Kingdom. They are known for their fiber optic broadband plans that deliver speed up to 200 Mbps.

Now you can download your favorite games, watch movies, or surf the internet at lightning fast speed. In case you are planning to switch to a new broadband connection, then you must consider Virgin Media broadband services. Apart from this, they have some flexible plans for the sake of their beloved customers because they care for them. You can choose the appropriate plan as per your needs and overall budget.

Call on the Virgin Media Numbers like 0844 306 9110. Alternatively, just visit the website to know more about the services and plans.

Mobile Communication

Virgin Media Helpline number

Apart from the broadband services, Virgin Media is a renowned name in delivering finest mobile communication services. The company offers mind-blowing plans for both prepaid as well as postpaid customers. You can easily choose your desired plan as per your requirements.

Moreover, there is an option to pay your monthly bills online because the company always tries to do something out of the box! You can get in touch with the customer support team by calling the Virgin Media helpline number. The Virgin Media Customer Service phone number is 0844 306 9110. They will properly assist you regarding any of your queries. Also, you can explore the official website of the company for further details.

TV Services

Virgin Media Customer Service number

Virgin Media is the leading HD TV service provider in the UK.  The company provides better-quality television services at comparatively low prices. You can now avail the best of amusement with High-Definition video and mind-blowing crystal clear sound.

With millions of satisfied customers, Virgin Media is surely the best in its class service provider. You can also switch from your regular TV service to the Virgin Media high-definition TV service. Just make a call to the customer care service number or discover the website of the company.

Fixed Line

Virgin Media Customer Service number

The company offers high-quality fixed-line telephone service for their beloved customers. They are the most admired telephone service provider in the United Kingdom and presently serving millions of people. You can easily install a fixed line phone at your residence by contacting the Virgin Media support services.

They also provide a demo in case you need before the installation. For this, just dial the Virgin Media Numbers at 0844 306 9110. More information is given on the main website of the company, and you can easily find a suitable plan for your business. Make sure you have your personal details in a ready state before calling.

Mobile Broadband

Virgin Media Customer Service number

The company offers high-speed Internet connectivity through the fourth generation of network. The telecom company has recently launched numerous flexible plans for their precious customers. Mobile broadband gives you the freedom to enjoy your favorite games, videos, and songs on the go.

Moreover, you can also stay linked with your family and friends via social networking platforms. Visit the company’s official website and choose your mobile broadband plan. Call the phone number of Virgin Media at 0844 306 9110 today and experience finest quality telecom services.

Complaints and General Inquiries

Virgin Media Customer Service number

If you are having some issues regarding the services of Virgin Media in the UK, you can get in touch with the support team to get an instant resolution. The company has a passionate team of dedicated professionals who are always ready to serve you with the finest services.

You just need to get in touch with them either through a phone call or via a chat session. Make sure to be specific regarding your queries.

 

Connect with Virgin Media on Social Media

Now you can easily connect with the social media pages of Virgin Media by clicking on the links below. The company offers the latest news about their products and schemes on these pages.  Also, you can share your experiences with Virgin Media support provider. Here are the different social media links that you can follow:

  1. Facebook
  2. Twitter
  3. YouTube

Virgin Media FAQs

  • How do I manage my account for Virgin Mobile?

Whether you want to check your bills, track an order, or change your international or premium call bar settings, you can do it all with Your Account – from any device, whenever you like. Once you have set up Your Account online, you can:

  • Check your balance
  • Track a recent order
  • Pick up your PUK code
  • View your current payments
  • Make an extra fee or Top-up
  • Add or change parental controls
  • See your latest call, text and data usage
  • Switch on roaming if you’re going abroad
  • Update your Direct Debit and other details
  • Switch on international or premium rate call bars

Just Log in to or set up Your Account here or just download their My Account App and see how many minutes or texts you have left each month, check your mobile web data allowance and top up or pay your bill. It’s free to download and easy to use, too. And, most importantly, you don’t need to log in each time, just tap and go!

Managing your bills 24/7

With Your Virgin Media Account, you can easily view, print and download your 12 most recent bills.

You can pick one of two ways to get your bill:

  1. Online every month, they will email or text you as soon as your bill is ready so you can check it out straight away.
  2. If you’d prefer a paper copy, no problem. These cost an extra £1.75 per bill. And, if you want to view it online, you can easily do so by logging in to Your Account.

Here is how you can pay your bills and top-up online

  • Pay Monthly

If you want to get the latest and best phone as soon as your contract comes to an end then make sure you don’t miss their amazing early upgrade offers.  You just need to register or log in to Your Account when your contract’s nearly up and the moment you’re eligible they will get you the best deal. Keep an eye out for the green banner!

  • Pay As You Go

For every £100 you spend on calls and messages, or bundles, they will give you £10 towards your next phone. With Your Rewards, you can earn up to £100 off any new phone in our range. You can also see how much you have to spend by visiting Your Account and clicking on Your Rewards on the Overview page, any time you like. If you want to switch to a monthly tariff they have got loads of great monthly airtime bundles to choose from. For more information move to the ‘Tariff and Device page’ in your account.

  • What are the payment methods offered by Virgin Media for Broadband, TV and Phone?

Paying directly by Debit card is the easiest and the most trouble-free way to pay your Virgin Media bills. And, its payment methods are really easy to set up; depending on the contract you can also save 13p, 45p or £5 per month by setting up a Direct Debit.

You can also pay by Credit Card or Debit Card or you can pay by one of the methods listed below;

Paying by Card – Online

Follow the instructions below to make online payment through your Virgin Media Account;

  • Register yourself to ‘My Virgin Media’
  • Click on ‘My Bills’
  • Enter the amount you want to pay without using the sign £
  • If you are paying through the card for the first time, enter your card details
  • Click ‘continue’
  • Confirm all the details before clicking on the link ‘Pay Now’
  • You will then see a confirmation message on your screen where you can print confirmation of your payment.
  • Besides, you can download the ‘My Virgin Media App’ on any of your Smartphone and make payments via credit or debit card.

Paying by Cash

If you want to clear your bills via a cash payment, there are 2 ways to pay using a paper bill;

  1. Bank: Fill out the payment slip at the bottom of your paper bill and take this slip to the branch. Paying in this way takes a little bit longer to reach them – up to 10 working days.
  2. PayPoint: Simply take a paper bill with a barcode on it to any bank or PayPoint outlet. You can find these PayPoint outlets in your local convenience store, newsagent, garage or supermarket or see the back of your bill. Visit the PayPoint Payment through this method will take up 5 days to reach.

Payment by Card- Automated Payment Line

  • You can call their dedicated payment services team on 0800 064 3777
  • You just need to have your account number and area reference number by your side and these details can be found at the top right hand corner of your bill.
  • Once you make a card payment through this method, your details will be automatically restored to make it easier and quicker the next time you will make payment. It’s a 24*7 service.

Pro Tip: Paying for Broadband, TV and Phone by using Direct Debit method is still the easies and the most hassle-free way to clear your bills. It’s a really easy setup, just register yourself and sign in to use the account.

  • Payment via Internet or Phone Banking

Pay your bills using phone banking by following the below-mentioned details;

Please Note: If you are using internet banking, you have to first select ‘Virgin Media’ as your preferred company.

  • You will be required Virgin Media Payments LTD bank account number
  • The Virgin Media Payments LTD sort code number
  • Your 14 digit payment reference number

14 digit reference numbers can be found on the back of the first page of your bill if you receive paper bills.  But, if you are on e-billing you will get a 12 digit payment reference in your e-bill notification email. Just add your two digits ‘Area reference’ to the end of this to make your 14 digit payment reference number.

  • Payment via Cheque

If you want to pay your bill by cheque then fill in a payment slip from your paper bill and take it along with your cheque to your nearest bank. Or, just send the cheque and payment slip straight to them at;

Virgin Media Payments LTD

PO Box 4014

Worthing

Sussex

BN13 1WE

  • How to buy Virgin Media Services?

If you want to know about buying services from Virgin Media, you have landed yourself at the right place.

  1. You can buy their services online,
  2. Give them a call, or
  3. If you have the nearest Virgin Media store you can pop in and have a look at their brilliant services in action. You can visit their ‘Store Locator’ to search your nearby store by place or postcode.
  • How to stop unwanted calls on your Virgin Mobile?

There are 3 types of unwanted calls you might be getting;

  1. Nuisance Calls: Calls from wrong numbers at unsociable hours
  2. Unsolicited Calls: Constant calls from organizations, who offer information you don’t want. These calls are generally from automated competition services or for marketing activity from other companies.
  3. Malicious Calls: Calls containing obscene suggestions, abusive language or personal threats.

Therefore, to stop such calls on your Virgin Media Phone you need to follow these steps;

  1. Register with the TPS to stop calls from such organizations

TPS stands for Telephone Preference Service which is the only official service provided by Virgin Media to help prevent unwanted calls. Registering your number with TPS will make sure your number is not available to organizations that make such calls. Either Call the TPS registration line on 0345 070 0707 or visit tpsonline.org.uk

Note: The removal of your number on the TPS won’t be automated, so you may experience unwanted calls until the process is completed. The TPS service only functions in the European Union; it means that companies which are based in outside of the European Union may still call you.

  1. Report Spam Texts

If you getting spam texts, send that spam text to 7726 from your mobile phone. It is free of cost and takes two texts. The numbers generating spam texts will be investigated thoroughly and that may result in action being taken against the companies forwarding them.

  1. Make a Complaint

You can now complain online. If you are not sure who to contact go to Ofcom’s Complaints portal which will help you reach the right organization to complain to.

  1. Protect your Number

Safety starts with you. So, always take care before sharing your number with anyone. You need to carefully tick the appropriate ‘share with selected third party’ or marketing opt-out boxes when you enter information online. Simply keep in mind that – this doesn’t always prevent auto-dialers from calling numbers at random.

2 Comments

  1. Terry E. Hanlon

    Thanks for sharing the relevant details for contacting Virgin Media support services. Can you please provide the contact details as well as service center address for the Virgin Media in London? Thanks in advance!

  2. Marcia C. Dominguez

    I need to enquire about the services of Virgin Media. Can I make a call on the above-mentioned contact numbers from any other country? If no, please share the contact details of Virgin Media for other countries as well. Thanks.

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