VIRGIN MEDIA Customer Service – Overview
Virgin Phone and Virgin Mobile Telecoms Limited (owned by Virgin Media) offer a wide range of landline telephone and mobile plans to suit everyone’s needs. Whether you want to switch providers to start using Virgin Media’s talk and mobile plans or just need to change your existing packages, efficient VIRGIN MEDIA customer service agents are always at your help. You can reach these agents at Virgin Media National, PO Box 622, SWANSEA, SA1 9GW to make complaints or other queries.
About VIRGIN MEDIAÂ Call and Phone Services
Home phone talk plans ofVirgin Phone include calls to landlines, Virgin Mobile numbers and 0870 numbers. By selecting Talk Unlimited Extra, you can enjoy unlimited calls to UK landlines, 0870 and 0845 numbers, all UK mobiles and free calls to Virgin Media Directory Enquires (118 180) at anytime.
Depending on your calling requirements, you can take your pick from packages such as M Talk Weekends, XL Talk Unlimited, L Talk Evenings and Weekends and XXL Talk Unlimited Extra. Check http://store.virginmedia.com/phone/about-virgin-media-fibre-optic/index.html for details.
Mobile users can choose from Pay Monthly, Sim Only, Pay As You Go and Mobile Broadband plans. You can check tariff and details at http://store.virginmedia.com/virgin-media-mobile.html
Contacting VIRGIN MEDIAÂ Customer Service
VIRGIN MEDIA customer service desk operates from 8am to 8pm, Monday to Friday. On Saturdays, the working hours are from 9am to 5pm.
If you need help with switching, you can reach VIRGIN MEDIA customer service agents by dialling 0800 064 3840. Existing customers who want to add extras or make any changes in their plans can call 150 for free from their Virgin Media home phone. From any other phone, the number to dial is 0345 454 1111.
To make any complaint, you can dial 150 for free from your Virgin Media mobile or home phone (for free). Other phone users need to call 0345 454 2222 (charges may vary depending on your network and mobile).
You can reach VIRGIN MEDIA customer service agents via email as well, by choosing your query/complaint type at https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST and filling the form.
Tip to call VIRGIN MEDIAÂ Customer Desk
Since VIRGIN MEDIA customer service experts handle queries and complaints about a wide variety of services (broadband, TV, phone, mobile, big bundles etc) offered by the company, make sure to register your complaint with the appropriate person.
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