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Are you working on low income or unemployed? Universal Credit is here to support your financial needs. This page lists all pertinent Universal Credit contact numbers with other relevant information about their services.

You can call on any of the Universal Credit Contact Number like 0844 306 9189, and also visit their official website for more details about their services.

What is Universal Credit?

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Universal Credit is a single payment made to people who are woking at low income or out of work. This system replaces some of your benefits and tax credits that you might be receiving now. For example:

  1. Income-based jobseeker allowance
  2. Income-related employment and support allowance
  3. Child Tax Credit
  4. Working Tax Credit
  5. Housing Benefit.

People can work for a limitless number of hours if they have universal credit. Once you start earning more, your universal credit will be reduced automatically. And, if you are on a low income, you will not lose all your benefits at once.

To know more about them, contact universal credit phone numbers listed below. You can also visit Universal Credit contact us page for more information.

Universal Credit Contact Numbers

Note: Lines open Monday to Friday 8:00 am to 6:00 pm (closed on bank holidays)

Important Facts about Universal Credit

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  1. Universal credit customer service receives claims mostly from single, newly-unemployed people.
  2. If your Universal Credit covers your rent, it will then pay your landlord directly.
  3. If you apply for UC as a couple, you will receive a joint payment into a single bank account.
  4. Universal Credit claim is paid every month in the form of arrears. So, you receive first payment after six weeks of making your claim.
  5. You have to make a claim online.

Universal Credit Phone Number

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If you need some help with making a claim or to know about UC’s benefits, you can get in touch with their customer care executive directly by calling at Universal Credit Contact Number 0345 600 0723. You will speak to the company’s representative who will transfer your call to the concerned department if required.

Universal Credit is also known for their excellent customer support. You can choose an important number from the table given above. Also, you can browse their website to get lots of information about their services.

Cost of Calls to Universal Credit Phone Numbers

Calls to 03 Numbers may be included in your contract. If not, calls cost up to 45p a minute from mobiles and up to 12p a minute from landlines. If you’re unsure, check with your provider.

Ways to Contact Universal Credit

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In addition to calling at the given number for Universal Credit, fortunately, there are a few other ways to contact them, like:

  1. Writing an email
  2. Posting a handwritten letter to their postal address
  3. Connect on social media

Writing handwritten letter is not preferred by the customers as it is the slowest communication channel. One can connect with the company on social media or by writing an email to them. However, making a call is the fastest and instant way to get your queries answered.

Universal Credit Postal Address

Universal Credit

Caxton House,

Tothill St, Westminster,

London SW1H 9NA,



Tips for posting a handwritten letter:

If you have the patience to wait for a few days to get the response or need to post important documents to Universal Credit, and you settle upon posting them a handwritten letter, then you must keep the following things in mind:

  1. Make sure you explain your issues in an understandable and readable manner. Try to maintain the length short.
  2. Give your accurate information in the letter.
  3. Mention the company’s address on the envelope accurately and precisely.

If you fail to give your contact information correctly, you will never receive the feedback from the Universal Credit. But if you are sure that you had given accurate details, but haven’t received any response yet, you can contact Universal Credit Contact Number 0345 600 0723 to discuss the issue.

Universal Credit Complaints

Universal Credit keeps its customers at the top priority. But mistakes are sometimes inevitable. If you ever feel unsatisfied with UC’s service and want to lodge a feedback, then you can do this by dialing universal credit telephone number 0345 600 0723. Upon placing a call, a company’s representative will pick your call and try to solve your issues to their best possible.

If you want to appeal a decision taken on your Universal Credit application, you should first visit Universal Credit Appeal a Decision Page. You can appeal a decision about your initial claim, the amount of an award, and a sanction. You need to appeal the decision within a one month of the decision.

Eligibility for Universal Credit

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You can claim your Universal credit only if you are either:

  1. a single person living in England, Scotland or Wales
  2. a couple or family living in certain areas s listed by the UK government.

To get the credit, you must:

  1. be 18 or over
  2. be in full-time education or training
  3. not have savings over £16,000

You get less credit if you earn more than £6,000 to cover your basic living costs.

You can’t get universal credit if you already get income support, income-based jobseeker’s allowance, income-related employment, and support allowance or income-related incapacity benefit. If you are still in doubt whether you are eligible or not, just dial Universal Credit phone number 0345 600 4272.

How to Make Universal Credit Claim?

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If you find yourself eligible for making a claim, dial the Universal Credit telephone number 0345 600 4272 to contact their representative, if you have any question. In addition to making a claim, you can use the same number to submit your circumstance changes if you are already getting a claim from the company.

To get lots of information about making a claim, browse their Universal Credit claim page for details.

Universal Credit stops or reduces your payment if you don’t keep claimant commitment. If you receive a sanction, you can either appeal the decision on your application or ask for a hardship payment, which is a reduced amount of your Universal Credit.

You are eligible for a hardship payment if you are 18 or over and unable to pay for rent, heating, food or hygiene needs for you or your household. Contact Number for Universal Credit customer service – 0345 600 0723 will help you go through the process smoothly.

Universal Credit My Account

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To benefit Universal Credit services, you need to make your personal account on its official website. Click on Sng Up button to add the postcode. You have to enter your valid postcode to proceed further. If you face any problem while making an account on their website, feel free to contact Universal Credit contact number 0345 600 0723 to get step-by-step guidance.

You can dial the same number if you forget your password and facing difficulty in retrieving the password or having trouble accessing your account due to any reason.

How does working affect Universal Credit?

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You can work for limitless hours if you are on Universal Credit regardless of your existing benefits like Income Support or Working Tax Credits. If you are in paid work, then you will get work allowance.

Work allowance is an amount of money that you get before Universal Credit payment. You are eligible for this only if you have dependent children, and you can’t work as much because of illness or disability.

How does other income affect Universal Credit?

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Unearned income that you don’t earn by working is deducted from your maximum award. These benefits usually include Statutory Sick Pay, Statutory Maternity, Paternity or Adoption pay, and pension income.

Unearned income that is not deducted from your Universal Credit payment includes Child Benefit, Personal Independence Payment, Disability Living Allowance, Maintenance payments, Income from boarders and lodgers.


How do savings affect Universal Credit?

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Your savings and capital directly affect how much Universal Credit payment you receive. To get the right estimate of this, just call at Universal Credit phone number 0345 600 0723.

Savings of £6,000 or less

Any capital or savings you or your partner have under £6,000 is ignored when working out your Universal Credit payment.

Savings between £6,000 and £16,000

If you or your partner has any savings/capital of between £6,000 and £16,000, the first £6,000 is ignored. The remaining amount is treated as if it gives you a monthly income of £4.35 for each £250, or part of £250.

Savings of £16,000 or more

If you or your partner has any savings or capital of £16,000 or over, you will not be entitled to Universal Credit.

 Universal Credit Budget Assistance

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Do you need help with budgeting? Are you seeking experts’ advice on your financial planning? If your answer is yes to these questions, you much speak to Universal Credit budget support department at 0345 600 4272 phone number.

Upon making the call, a representative from the concerned department will handle your call to help you with your money management problems.

Universal Credit Job Seekers Allowance

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If you have queries about job allowance, dial Universal Credit contact number and get in touch with their helpful customer care team and benefit from their great services. If you love doing things yourself, you can visit Universal Credit job seeker allowance page to find detailed information.

Connect with Universal Credit on Social Media

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In addition to phoning them, you can reach Universal Credit customer care team via social media platform. Below you will find all Universal Credit social media pages.

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. YouTube



  1. Jose

    Could anybody please tell me which number to dial to know the eligibility for Universal Credit?

  2. Daisy S. Wilson

    I had to make my Universal Credit claim and was feeling difficulty in setting up my account. The numbers you shared are very helpful. I dialed the number 0345 600 0723 given in contact list above and could speak to Universal Credit’s customer service department directly. Thanks once again!

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