TSB customer service numbers UK
TSB customer service numbers UK
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TSB Opening Times

Monday-Friday

7 am-7 pm

Saturday

9 am - 5 pm

Sunday

10 am-4 pm

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TSB Telephone Numbers

TSB Bank is a leading retail and commercial bank in the United Kingdom that is a subsidiary of Sabadell Group. It operates a nationwide network of 631 branches across Scotland, England, and Wales. Here, you will find the most helpful and pertinent numbers to contact service providers. Call the new TSB Numbers at 0844 306 9125.

For more information, you can also visit the TSB Official Contact Us Page.    

TSB Phone Number List

TSB HelplineUK Contact Numbers
Customer Care 03458353844
Helpline Number 02032841577
Customer Service 03459758758
Complaints 03458353380

TSB Bank Helpline is a subsidiary that is owned by the TSB Banking Group Plc. It has a widespread of almost 631 branches, more than 4.6 million customers and over twenty billion pounds in customer loans and deposits. This bank has its headquarters in Edinburgh and is currently the seventh largest retail banking group.

TSB was launched in September’13 and was formed from a Lloyds TSB branches in England and Wales. Other branches were in Cheltenham and Gloucester, which were then transferred to existing  Lloyds TSB Scotland plc.

TSB helpline has set itself apart by publishing their complaints data and by showing the number of complaints they have received in six months. The TSB customer service agents have solved almost 83% of complaints with 48 hours of being received.

TSB customer care representatives are very responsive and are dedicated to solving every query related to their banking services. Regardless of all your queries or issues, you can get in touch with the world’s leading bank through several TSB Numbers and various social media platforms.

Below listed are the ways by which you can get in touch with TSB Bank customer care services:

  1. Call the TSB Numbers.
  2. Send a handwritten letter to their official postal address.
  3. Write an email and join their mailing list.
  4. Follow their page on various social media platforms like Facebook, Twitter, and Instagram.
  5. Visit the TSB Contact Us Page.   

TSB Contact Numbers UK

To see what other options are available to contact TSB bank, you can also visit their main site.

TSB Customer Service Address

To contact TSB about any general queries or issues, you also have the  option to send a handwritten letter to their official postal address:

Henry Duncan House,
120 George Street,
Edinburgh,
EH2 4LH.

 

Our Recommended Tip:

While writing the letter, try to give as much information as possible about your query but not the personal information that can be compromised easily. Also, mention your important details like name, contact details, and account number so that it easy for the agents to contact you.

Your inquiry is important, and if you want to get a helpful response, you will have to be precise and highly detailed in the letter.

Some people like to call the TSB Numbers while others prefer to send a traditional handwritten letter to their official postal address.

Despite what contact choice you choose, just remember to write your query with complete details.

TSB Contact Numbers

tsb helpline numbers

Every TSB bank customer is valuable and is always welcomed to use the local phone numbers for TSB Bank and get in touch with their agents. You can use their customer care numbers and get in contact with their agents regarding any query.

Your calls then get forwarded to the respective departments like accounts, mortgages, insurance, loans, and other services provided by the bank.

You can discuss your internet banking, credit card and lost card issues, along with providing feedback on the services offered by the TSB bank.

TSB Customer Care Services offer many incredible services like:

  1. Current accounts
  2. Saving accounts
  3. Loans
  4. Mortgages
  5. Investments
  6. Insurance
  7. Mortgages
  8. Credit Cards

The main phone number for TSB is 08000723321. You can use this number and get in touch with their agents regarding any query.  Keep your personal, card, and account information near you while placing the call, so that your query gets resolved in no time.

Note:

Calls made to (08) TSB Bank UK contact numbers are free of cost. Calls made to (02) or (03) TSB numbers are charged at 7p per minute, with the addition to the telephone service provider’s access charge. In case, if you are calling from outside the United Kingdom, you will have to pay the international call rates as applied by the local tariffs. We recommend you to call your operator, before making the call.

TSB Services Enquiry

TSB Contact Numbers UK

To get more information about the services provided by the TSB bank, you can call the TSB helpline number at 03459758758.

The TSB customer care services are available seven days a week. The operating hours are 7 am-7 pm, from Monday to Friday. On Saturdays, the lines are open from 9 am-5 pm and on Sundays, the lines are open from 10 am-4 pm.

Your call will be received by the TSB customer care agent with whom you can discuss your internet banking, credit cards, loans, and other queries. You can also provide feedback for the TSB services to their representatives!

The TSB Services

The TSB Bank offers a wide range of services where you can get a new bank account, get credit cards, use internet banking, and make your banking experience more customized. To get a new account open or to get help with any other services provided by the banking, you can use this TSB Numbers, 03458353380.

Current Accounts

TSB Phone Number UKTSB provides the current account facility for all sorts of people. Whether you are looking for an everyday account, business account, first account or getting set for a university, the TSB Bank has it all. Also, the switching of old accounts is made easy with TSB.

For more information about the services provided by the TSB, you can use this phone number for TSB, 03458353863.

Mortgages

Tsb Phone Numbers UK

Whether you are stepping up for a new home, a first-time buyer, remortgaging, buying an additional property, an existing customer, TSB brings you the best mortgage deal that is right for you.

You can get a mortgage by applying on their website, or by giving a call on this TSB phone number, 03458353380. Also, you can get a convenient time arranged to meet one of their best Mortgage advisors.

For a new mortgage and extending the new one, you can call at 08000561088.

You can also visit the nearest TSB branch to know the best mortgage deal for you.

Saving Accounts

TSB customer service UK

TSB Bank makes it easy to save little and often, in big chunks, or if you want to use your annual tax-free ISA allowance.

There are various types of savings accounts provided by the TSB bank like:

  1. Cash ISA’s
  2. Instant Access Savings.
  3. Fixed Bonds
  4. Savings for Children

For opening a new saving account, you can give a call at 034597587578.

Credit Cards

Tsb Contact NumbersWhether you are looking for a great transfer deal or funding a new purchase, the TSB bank will help you with the credit card that will match your needs.

There are various kinds of credit cards that are offered by the TSB Bank:

  1. Platinum 20 Month Purchase Card.
  2. Platinum 28 Month Balance Transfer Card.
  3. Advance Master Card.
  4. Student Master Card.

You can give it a call at 03458353846 for credit card queries.

For card activation, give a call at, 08009177965

For Lost and Stolen card, dial the TSB Numbers, 08000150030.

Insurance

The TSB Bank provides “Pick and Protect” bank insurance. It doesn’t include lots of cover services and asks you to pay for it. The bank lets you choose the choice of cover that you need. You can also choose, add, and remove the cover when you want, as many times you want that too without any admin charges.

For more queries, you can dial this TSB phone number, 03450308799.

In case, if you have bought the policy before 2016, then you can use this number, 03454013147. The old policy helpline operating hours are 9 am-6 pm, from Monday to Friday. On Saturdays, then lines are open from 9 am-1 pm.

Business Queries

TSB customer care numbers

Whether you are considering switching your business account or just starting a business account, the TSB Bank provides 18-month free day to day business banking.

For more queries, you can use this number, 03458353844.

Complaints and General Enquiries

All clients are important to TSB. If you are satisfied with the services provided by the TSB bank, you can provide feedback by giving a call to their customer service number. If you are unhappy or unsatisfied with the services provided by the TSB customer services, then you can raise a complaint at this number, 03459758758.

In case, if you don’t want to give them a call, you can also send a letter to their postal address or visit their head office in London:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

 

 Contact TSB via Social Media

TSB Contact Numbers UK
Photo from: https://www.facebook.com/TSBbankUK/

You can also get in touch with the  TSB customer care services through their various social media channels:

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. Google +
  5. Instagram
  6. Youtube

Every TSB social media channels offer a great source of entertainment through various photos, videos, and forums. You can also post and message your grievances through their various social media channels like Facebook, Twitter. Also, TSB bank uses their social media handles for introducing their services, offers, and new interest rates to their users.

TSB- Kind of banking people want!

Are you facing some issues with the TSB provider?

Share your experiences with us about the TSB customer care services (like professionalism, problem-solving ability, waiting time, behavior, etc.) for the sake and benefit of other customers.

TSB Bank FAQs

Business Banking FAQs

  • How Do I Make A Complaint?

Fill a complaint form at tsb.co.uk/help/complaint-form to let the bank know about the issues. You can also contact the Business Banking Centre or visit the nearest bank branch if you’re facing ongoing difficulties.

  • How Can I Check My Balance?

You can check your balance online, but if you are having a problem viewing it online, you can view your balance at any LINK ATM.

  • How Can Access My Cash?

You can use your debit card at an ATM to withdraw the cash or view your balance. You can get cash back from many high street shops across the UK.

If you are having a problem with your card, you can contact the Business Banking Centre.

  • How Do I Check The Money I’m Receiving?

You can view your balance at any LINK ATM or on internet banking. International payments use a Bank Identifier Code and International Bank Account Number. The new BIC number of TSB Bank is TSBSGB2A.

It is important that you give the new BIC and IBAN to anyone who is sending you money from abroad to ensure faster payments. You can get your IBAN on internet banking.

  • How Can I Report A Lost Or Stolen Card?

If you believe your card is lost or stolen, give a call on 0800 015 0030 or +44 (0) 207 481 2567 immediately. The service is available 24 hours.

If you have requested a card, it should arrive within 5-7 working days.

  • How Can I Manage My Business Account?

Reset your login details, and you are all set. If you are having difficulty in using business internet banking to make a payment, you can give a call to the bank on 0345 835 3858. You can call between 7 am – 8 pm on weekdays and between 9 am – 2 pm on Saturdays (excluding public holidays).

  • What Can I Do If I Notice Unusual Activity On My Account?

Although your money is completely safe with TSB bank, inform the bank immediately if you suspect anything.

For a debit card or credit card related fraud, give a call on 03459 758 758. The lines are open between 7 am to 11 pm all seven days of the week.

For the mobile app, internet banking or telephony related fraud call 0800 096 8669. You can call anytime between 8 am to 8 pm on weekdays and from 9 am to 5 pm on weekends.

The bank will immediately take action to secure your account and will investigate the transaction you’re concerned about.

Note: The bank never asks for your security details such as password or PIN and the social contact is made from their official @TSB Twitter or Official Facebook account only.

  • How Can I Manage My Credit Card?

You can check your credit card statements online if you’re registered to go paperless. If you’re having a problem viewing your card statement, try using the download option instead.

If you want to speak with the bank’s executive regarding the credit card, give a call on 0345 835 3846 or visit the nearest branch.

Business Internet FAQs

  • How Much Does Business Internet Banking Cost?

There will be no charge for using this service. But, there may be charges for operating your account.

  • Is Business Internet Banking Secure?

Yes, business internet banking with TSB is secure. The bank will ask you to log in using your username and password and three characters of your memorable information the first time you log in. After that, you’ll get the option to select an SMS or call back to one of your registered numbers to activate your app. After the setup, you will just need your memorable information to authenticate transactions. Also, the bank would never call you to verify transactions through the app.

  • Can I Access My Accounts From Abroad?

Yes, your accounts can be accessed from anywhere in the world as long as you have internet access.

General FAQs

  • How Do I Report A Suspicious Email?

If you receive a questionable email, immediately forward it to [email protected]. Also, remember the bank will never send you an email asking for your log in details and security information or direct you to a webpage that demands information.

  • How Can I Update My Personal Details And Address?

You can edit your personal details such as email address, phone numbers and marketing preferences online. For this, you need to log in to internet banking and click on the ‘change details’ option displayed on the top right corner of the page. However, your address details can’t be updated online for security reasons. So you need to visit a nearby branch or give a call on 03459 758 758.

  • How Do I Check My Account Statement And Balance?

After you log in to internet banking, from accounts page you need to:

  • Click on account name
  • Then, card icon
  • And then on “View full statement” link shown on your mini-statement

The account statement page can also let you access the payments and direct debits and standing orders for the account.

  • How Can I Transfer Money And Make Payments?

You need to be registered for internet banking to transfer money and make payments online.

To pay, simply log in Internet Banking and choose the account you’d like to make payment from. Then, click on “Make Payment” button and follow the instruction displayed.

You can also use “Pay a contact” option to pay another person quickly.

Current Accounts FAQs

  • How Can I Use Contactless Cards?

A contactless card is an easy and quick method of paying for small items. The card allows you to use your card to pay for things up to £30 without entering the PIN. You just have to hold your card over the contactless card reader and transaction will be done.

  • How Do I Cancel My Direct Debit?

If you’re registered user of internet banking, you can cancel some of the Direct Debits online. Just log in and follow the given instructions.

However, if you are not registered internet banking, you need to contact the company you are making the payment to as well as TSB bank’s branch.

  • What Are The Benefits Of A Joint Account?

This is a convenient way to share outgoings like bills, shopping, mortgage and rent payments. Both the joint account holders will get their own Debit Card for payments and cash. You can keep your current account and open an additional joint account and transfer money between both the accounts easily.

  • How Can I Decrease, Increase Or Cancel An Overdraft?

You can increase your overdraft online if you are registered for internet banking. However, if you want to decrease or cancel your overdraft, give a call on 03459 758 758 or visit a nearby branch.

Loans FAQs

  • How Do I Know About My Loan Application?

For any loan application related information, you need to call the bank on 0345 835 3861. The operating hours are from 8 am to 6 pm on weekdays and from 9 am to 2 pm on Saturday.

  • What Will Be The Interest Rate On My Loan?

The interest rate will depend on the amount borrowed, the term of the loan and your personal circumstances. You can use the loan calculator to find out how much a loan will cost you. From this, you can see how much you can borrow and what it may cost you.

And, you must be 18 or over and a resident of the UK to apply for a loan.

  • How Can I Apply For A Loan?

For applying for a loan, you must have a TSB current account for more than 3 months.  There is no online application available, so you need to find a branch and apply for a loan in person.

  • How Much Amount I Can Borrow And How Long Can I Take To Repay?

The amount depends upon your personal circumstances. However, the bank provides unsecured loans from £1,000 up to £25,000. You can take between 1 and 7 years to repay the amount.

  • How Can I Withdraw From My Loan?

You have 14 days from the day after you sign your loan agreement to withdraw from the agreement. If you wish to withdraw, you need to repay the loan amount the bank paid to you and the daily interest charged within 30 days.

You can call on 800 111 4166 to withdraw from a loan agreement.

  • What Will Happen If I Can’t Make A Monthly Repayment?

If you are struggling to repay the monthly installments, call the bank. There is a range of options that may be able to help you.

  • Can I Take Out A Second Loan?

Yes, you can take more than one loan from the TSB bank. However, that bank will consider the total amount of all your borrowing when processing your loan application.

  • When Will I Receive The Money?

The amount will be transferred to your bank account immediately between 9 am and 8:30 pm, or before the next day outside these times.

3 Comments

  1. Eugene J. Lee

    I lost my credit card two days ago while i was coming back for work. Thanks for sharing such appropriate numbers, I could get my card blocked in just 24 hours. Amazing work!

  2. Mona Begay

    I did not recieve my home insurance claims from 2 months. I got the number from this page and it directly contacted me to the insurance departments. Thanks for sharing these numbers.

  3. David E Jamieson

    We do not authorise the release of any personal or financial data to any third party. In doing so, I would also demand that the bank issues a written acknowledgement of the instruction.

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