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9:00 am- 17:30 pm





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Plusnet is a British internet service providing landline, digital TV, broadband, and mobile services. In this post, you can find the relevant and appropriate numbers for contacting the Plusnet customer services.

Also, you can find Plusnet Customer Service Numbers and company’s local address for related customer service requirements.

This company was established in 1997 in Sheffield, South Yorkshire and transformed into a public company in 2004. In 2007, this company was acquired by BT Group and by December 2013, it had over 750,000 customers across the United Kingdom.

For more information regarding the Plusnet and its customer services, you can visit the Plusnet Official Contact Us Page.

Plusnet Customer Service Numbers List

Plusnet HelplineUK Contact Numbers
Customer Service 0800028282
Member Centre 08004320200
Cancellation 08007317612
Sales 08000232221

Plusnet was one of the leading internet and telecommunication service provider in the United Kingdom. This company used to be a famous triple play internet service provider as it used to provide internet services to its clients via broadband, digital TV, and Landline.

Plusnet provides the best and fastest internet services to their customers. Apart from this,  it provides the exceptional broadband services, this company also provides superlative customer services.

Plusnet has expert and highly trained customer care services team, which is quite responsive and is dedicated to answering every query of their customers.

Most noteworthy point is that regardless of all your queries and issues, you can get in contact with the world’s leading telecommunication service provider through several phone numbers and social media platforms.

Ways to Contact Plusnet Customer Services

If you face any issues regarding the services provided by the Plusnet, you can contact their customer services through various communication channels provided by the Plusnet. There are various communication mediums provided by the Plusnet customer services.

Following are the ways by which you can get in contact with the Plusnet customer services:

  1. Contact Plusnet contact numbers UK by landline.
  2. Send a handwritten letter to their postal address.
  3. Write an email to their mail address and join their mailing list.
  4. Follow them on their social media handles on Facebook, Twitter, Google+, and Linkedin.
  5. Visit the Plusnet Contact Us Page.

Plusnet customer service contact numbers

To see what other choices are available to contact to contact Plusnet customer service agents, visit the main site.

Plusnet Customer Service Address

If you do not want to contact the Plusnet customer services via call or email, you can reach them by sending a handwritten letter to their postal address:

Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU


Tips for writing the letter:

While writing the letter, give as much information as possible about your query but not the personal information that can be compromised easily. Be highly-detailed and follow a precise manner in explaining your queries. Also, mention the query, what issues you are facing, while how do you want us to resolve your queries. Also, mention the following details in your letter to get a helpful response:

  1. Personal details.
  2. Contact Information.
  3. Details like connection number and which service you are using.

Remember to mention the contact information with proper details so that Plusnet customer service agents can contact you back.

Plusnet Services Enquiry

Plusnet customer service numbers UK

Every Plusnet customer is valuable to the company and is always welcome to call their local contact numbers and get in touch with their agents regarding any query. You can use this Plusnet contact number, 08004320200 and get your any query resolved regarding Broadband, mobile, and internet.

Your call will be received by the Plusnet customer service agent, who will forward your call to the respective departments like Broadband, Mobile, Internet services, and complaints department. You can also discuss speed and new connection issues, along with providing feedback on the services provided by the Plusnet.

Plusnet offers various telecommunication services to their clients like:

  1. Broadband
  2. Internet Services
  3. Digital TV
  4. Packages
  5. Sales
  6. Cancellations
  7. Member Centre

The main Plusnet customer care number is 08004320200. You can use this number and get in touch with their agents regarding any query. You can also use this toll-free contact number for Plusnet, 08000280282 for contacting the customer service executives.


Calls made to the (08) Plusnet UK contact numbers are free of cost from all mobile phones and landline devices. Calls made to the (02) and (03) Plusnet UK numbers are charged at 7 pence per minute, with the addition to the charges applied by the local tariffs.

In case, if you are calling from outside the United Kingdom, international call rates will be applied as assigned by your telephone service provider.

Furthermore, we recommend you to consult your service provider before making the call.

Recommended Tip:

Keep the following details near you while placing the call to avoid any inconveniences when getting your issues resolved:

  1. Account information.
  2. Username and password.
  3. Details of service you are using, and all the important details regarding your query.

Operating Hours of Plusnet

The Plusnet provides exceptional customer care teams to resolve the issues of their clients. You can use these numbers, 08004320200 and 08000280282, and get in contact with their customer care services in their operating hours:

The opening and closing hours of Plusnet customer services are:

  1. The main number and toll-free numbers are available 24 hours a day, seven days a week.
  2. The helpline number is available from 9 am-5:30 pm.

Plusnet Services

Plusnet helpline numbers UK

Plusnet provides a wide range of telecommunication services in which you can get a new broadband connection, use internet services at high speed, and make your browsing experience more customized. If you are looking for renewal and upgrading of the existing plan, you can visit the  FAQ section at their website.

If you do not find your query in FAQ section, you can contact the customer care agents at this Plusnet customer services numbers, 08004320200 and 08000280282.

Moreover, there are various other options like live chat available on their official website. To get information regarding the broadband usage, call charges, an invoice, you can download the Plusnet App.

Broadband Packages

Plusnet contact numbers UK

The Plusnet provides a number of broadband packages for their clients, which caters all the needs like web browsing, everyday streaming, and general internet use. They provide high-end services with 18 MB broadband speed that allows you the appropriate usage of internet.

Also, you are provided with the 1,12 or 24 months contract options, which are applicable on the lowest monthly cost.

To know more about the broadband packages available with Plusnet, you can contact their sales team at this Plusnet contact number, 08003897854.

Plusnet Mobile

Plusnet customer service contact numbers

You can choose from various calling plans that offer UK, International, and Mobile calls, along with a PAYG option. Plusnet numbers in the United Kingdom allows making anytime endless calls to UK 01, 02, 03, including the 0845 and 0870 calls.

The international calling plans include 500 or 1000 free minute to the US and UK landline. Also, they provide the additional benefits of free calls to the Plusnet customer service contact number, 08000280282.

Plusnet Fibre Broadband

Plusnet service numbers UK

This is the fastest broadband service provided by the Plusnet. This is one of the best service provided by the Plusnet, which allows multiple consumers to communicate quicker than the standard broadband device. The various benefits provided by the Fibre broadband services are:

  1. HD video calls.
  2. Fastest Router
  3. Fast Transmission of files.

For more information regarding the Plusnet fiber service, you can use this contact number for Plusnet, 08003897584.

Member Centre Service

Plusnet customer care numbers UK

The PlusNet member center offers you to check the broadband bills, usage, package, service, and status information regarding the services you use.

You can easily create a Plusnet account on the Plusnet’s official website. Hence, for more information regarding the Plusnet member service, you can dial this Plusnet customer service number, 08004320200.

Bussiness Queries

Plusnet customer care numbers UK

Plusnet shows its belief in the small British businesses, and for this reason, this company has launched the Plusnet pioneers program. In this program, you can seek the advice from the panel of the telecommunication experts in the industry.

For more information regarding the business queries, you can use this Plusnet contact number UK, 080023221.

Complaints and General Enquiries

First of all, Plusnet always aims to provide the best telecommunication and customer care services. Let them know if you are satisfied or unsatisfied with their services.

You can use this Plusnet customer service contact number, 08004322000 to raise a  complaint. The operating hours for the complaints are 7:30 am-10 pm.

After filing the complaint, you can receive the response within 5 working days. In case, if you are not happy with the solution offered by the Plusnet customer care agents, you can escalate your complaint to the CISAS department.

While this department does not deal with the complaints related to the commercial policy, you can either contact them via email or by using this Plusnet Customer Service Numbers, 02075203827.

Moreover, you can also visit this CISAS address at London:

CISAS, 70 Fleet Street, London, EC4Y 1EU


Contact Plusnet via Social Media

Plusnet customer care UK
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You can also contact the Plusnet customer care services through various social media platforms like:

While, Plusnet social media channels offer a great source of entertainment through various photos, videos, and forums, you can also post and message your grievances on Facebook, and Twitter channel.

Plusnet- Can’t Help but Help


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  1. Melanie

    Great work! Got all the Plusnet numbers at one place. I was not recieving the briadband speed as per my presecribed package. I used their toll-free number and my issue got solved in no time. 10/10 to the service.

  2. Benjamin

    My direct debit payment is not due but it still redirects me to the failed payment option. I have also not been able to watch TV this evening. Please help me in this case! Thanks customer services for sharing the appropriate working hours. Now, i can call them tomorrow to get my issue sorted.

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