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NPower Telephone Numbers

NPower is one of Britain’s leading energy companies, is a renowned part of the Innogy group and is also one of Europe’s leading electricity and gas companies. This gas company serves 5.1 million residential and business accounts with electricity and gas.

On this page, you will find the helpful Npower customer service numbers. You can also find out the direct telephone numbers and the company’s local address for related Npower customer service requirements. For more information, go to NPower Official Contact Us Page.

NPower Customer Service Numbers

NPower HelplineUK Contact Numbers
General Enquiries 03301003000
Service and Repairs 08000722999
Mincom 0800413016
New Npower customers 08081560056
Online Account Queries 08003169331

Npower Limited is the United Kingdon based electricity generator and gas supplier to many homes and businesses. This leading company was listed as Innogy plc on the London Stock Exchange and was a constituent of the FTSE 100 Index.

Established in 2000, this company was considered as one of the Big Six Energy Suppliers, which dominates the gas and electricity service providers in the United Kingdom. NPower operates some coal, oil-fired, gas, and renewable energy power stations across the UK, with coal and has accounted for 81% of their output. Today, RWE has split off its renewable energy,  network, and retail division as Innogy SE in 2016 and, now NPower has transferred to the new business. Npower customer care service is quite responsive and is dedicated to answering your every query. Despite all your queries and issues, you can get in touch with the world’s leading gas and service provider through several NPower customer service telephone numbers and social media platforms.

Following listed are the ways by which you can get in contact with the NPower customer care services.

  1. Contact NPower helpline representatives via landline or your mobile.
  2. Send a handwritten letter to their postal address.
  3. Write an e-mail and join their mailing list.
  4. Follow NPower official social media handles.
  5. Visit the NPower Contact Us Page.

NPower phone numbers

To see what other choices are available to contact with NPower customer care service, got to the main site.

NPower Customer Service Address

To contact NPower about any general queries or issues, you also have the option to send a handwritten letter to their official postal address:


Wetherby Rd, Scarcroft, Leeds LS14 3HS, UK


Our Recommendation: While writing the letter, try to give as much information as possible about your query and issue but not personal information that can be compromised. Your query is important, and if you want a helpful response, you will have to write your query with full details. You are also required to add your contact details in the letter so that the NPower customer care agents can contact you as soon as possible.

Some people prefer to call the NPower phone number while others prefer to send a letter to the head office address. Regardless of what contact choice you choose, remember to be very precise in explaining the issue.

NPower Customer Service Phone Number

Every client is valuable to the company, whether you are a residential customer or a business client. You are always welcomed to call their local NPower Helpline and get in touch with their agents regarding any issues. Your call will be then forwarded to the respective departments such as gas, meters, boilers, electricity and much more.

You can also discuss your billing, payments and new connection issues, along with giving the feedback for the services provided by NPower.

NPower customer care service offers many services such as:

  1. Gas and Electricity Tariffs.
  2. Boilers and heating.
  3. Bills and Payments.
  4. Meter Readings.
  5. Meter Types.
  6. Moving Home.

The main NPower customer service number is 08000722999. You can use this number and get in touch with the NPower customer care representatives immediately. Keep your gas or electricity connection number and personal information near you so that your issue gets resolved in no time.


Calls made to any (03) NPower Contact Numbers will be charged with  £0.13poer minute, in addition to your telephone operator’s access charge and Calls made to (08) numbers are free. In case you’re calling from outside the United Kingdom, you will have to pay the additional call charges applied as per your international call rates. We recommend you to call your telephone service provider before making the call.

NPower Services Enquiry

NPower Contact Numbers UK

For detailed information about the services provided by NPower, you can contact NPower helpline at 08003160617.

The NPower customer care services operate between 8 am-8 pm, from Monday to Friday. On Saturdays, the customer care service lines are open from 8 am-6 pm for gas/electricity systems and 8 pm-5 pm for boilers/heating systems. The lines remain closed on Sundays.

Your call will be done by the NPower customer care agent with whom you can discuss all your queries regarding gas, electricity, heating and boiling systems.

NPower Customer Service Contact Numbers

The NPower offers some services where you can get a new gas or electricity connection, inquire about billing, and get the new connection with ease.

To get a new connection or to learn more about the services by NPower, dial the NPower customer service number, 03301003000 or 08000733000.


Smart Meters

Phone number Telephone numbers UK

There are many benefits of getting a smart meter installed at your home. By getting a smart meter, you will be able to save energy and your money too.

The smart meter will display your accurate energy consumption on the cost and your bill also. With this smart meter, you can say goodbye to the previous meters that give the estimated reading and the bills.

You can apply for the NPower smart meter by using this NPower number, 08009809907. The lines of this NPower contact number operate from Monday to Friday, 8 am-8 pm. On Saturday, the lines are open from 8 am-6 pm.

Business Enquiry

NPower customer care service

NPower provides exceptional energy supply for your business activities. If you have are running a business or looking to start a new business and want a reliable energy connection, you can turn to Npower.

For a new meter installation, you can call this NPower number, 08009125001.

For inquiries related to meters and infrastructure, dial this NPower contact number, 08003100603.

The operating hours for this helpline number are from MondayThursdayrsay, 8 am- 5:30 pm.  On Fridays, the lines are open from 8 am-4:30 pm.

Energy Efficiency

NPower Phone Number

NPower has a dedicated helpline team for giving you the advice to make your home energy efficient.

The NPower team will first conduct a survey about the energy usage and will give your tips and recommendations that will help you to save energy. To start, use this Npower contact number, 0800022220 or dial this number, 03301008620.

Billing and Payments

NPower contact Helpline

If you are facing any problem with the payment of your bills, you can use this NPower contact number, 08000733000. The lines are open from Monday to Saturday, 8 am-8 pm.

If the payment has been facing a delay more than the due period then, you can call on this Npower number, 08003163375. You can use this number, 03301008674 if you are calling from a mobile device.

NPower Emergency

All the customers are valuable to Npower, and the company offers an instant help in case of an emergency. If there is gas leak incident or any other issue with the gas, you can directly call this NPower number, 0800111999.

In case, if you face a power cut because of the nonpayment of the dues, you can use prepayment meter options to keep your meter running. If you notice any fault or any fluctuation in the meter, you can contact Npower toll-free number, 08000733000.

Switch to NPower

When you apply to join NPower, you get a welcome kit within five days. In next ten days, you send them your meter readings, and at last, they take over the service and send you your first bill.

To get a new connection, you can approach them using this NPower contact number, 08001975442

Complaints and General Enquiries

All the clients matter to NPower. The company wants to know if you are happy or unhappy with the services. If you need to make a complaint regarding electricity or gas, you can contact NPower customer care agents at this number, 08000733000.

The NPower complaints lines are open between 8 am-8 pm, from Monday to Friday and from 8 am-6 pm on Saturday.

In case, if you don’t want to call them, you can visit their customer relations office at this address:

Rainton House, Cygnet Way, Houghton le Spring DH4 5QZ, UK


Contact NPower via Social Media

NPower contact Numbers UK
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You can also get in touch with Npower via their various social media accounts:

  1. Facebook
  2. Twitter
  3. Google+
  4. Linkedin
  5. YouTube

You can visit their social media channels and keep an eye on their various services and activities. You can also post and message your grievances by posting or messaging on their Facebook channel.

On their social media handles, you can also learn about the promotions and upcoming offers by Npower.

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  1. John Neal

    We had a power cut this week at our home and it was extremely difficult to contact NPower. Thanks for sharing these numbers. I could directly contact the Npower customer care service using them.

  2. Peter Johnson

    I want to get a new gas connection in my builiding. Please help me with th relevant number. Thanks.

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