Nationwide Customer Service – Overview
Established around the late 19th century, Nationwide has its origins in the formation of Mutual Society, which believed in providing financial resources to the ordinary man to help build his business or home. Ever since, Nationwide has lived and made strong this rule of the customer being the heart of its business. Today, it is the largest savings and mutual financial institution while being the third largest mortgage lender in the UK. You can contact the Nationwide customer service at Nationwide Building Society, NW 2020, Swindon, SN38 1NW.
About Nationwide Services
Nationwide takes pride in being a mutual organization, which is run by and for the benefit of the members. It offers a wide range of products, including regular banking accounts like current, savings and ISAs; investment options; credit card facilities as well as mortgages and loans. Each of these products or services is tailor-made to suit your needs as a customer.
To know more about the products and services provided by Nationwide, visit http://www.nationwide.co.uk/products.
Contacting Nationwide Customer Service
Nationwide customer service is available 24×7 for all customer related queries. For all account related queries, except those concerning credit cards or insurance, you can call 0800 30 20 11. However, mortgage customers can access this number only between 8AM and 8PM on weekdays and from 8AM to 5PM on Saturdays.
For a full list of numbers that you can call for customer related queries, please visit http://www.nationwide.co.uk/support/contact-us/call-us#~.
Where the numbers begin with 0800, there is no call charge, if you are calling from a UK BT landline. However, when accessing this number from a mobile, call charges may be applicable.
There are some call charges on different numbers and the details of the same are provided in the link given above.
Tips to call Nationwide Customer Service Desk
When calling Nationwide customer service desk, there are some simple tips that you can use to help speed up the process. When calling about account related or credit card related queries, you can dial the long number on your credit card or current account.
Similarly, when making calls related to mortgage issues, you can dial your customer number or mortgage account number.
If you are registered for the telephone banking service, you can dial the six pin code to help speed up your calls. However, these tips are not useful when calling with regard to insurance related queries.
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