First direct numbers
First direct numbers
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First Direct Bank is a division of HSBC Bank based in the United Kingdom. On this page, you can find the most pertinent and helpful First Direct contact numbers. You can also find the company’s local address and the various departments contact numbers for related First Direct customer service requirements. For more information, you can visit the First Direct Contact Us page.

First Direct Contact Number List

First Direct HelplineUK Contact Number
Customer Care 03456002424
Toll-Free Number 0800242424
Helpline Number 03456100100

Established in 1989, First Direct is the leading telephone and internet retail bank based in the United Kingdom with its headquarters in Leeds, West Yorkshire, England. This company has 1.25 million customers and has maintained a name for superior customer service from years.

First Direct offers you various ways to banking such as Internet Banking, Telephone Banking, Mobile Banking and much more. This bank is people-powered and is also known as the pioneer of secure banking. First Direct customer care service is available 24 hours a day and seven days a week to make the banking experience easy for their customers. Despite all your queries and issues, you can get in touch with one of the leading banks through various First Direct phone numbers and several social media platforms.

Below mentioned are the ways by which you can get in touch with the First Direct customer care service:

  1. Contact First Direct Helpline Number via landline or your mobile phone.
  2. Write an e-mail and join their mailing list.
  3. Send a letter to their main offices.
  4. Sign-up via Facebook, Twitter, Instagram, and Google+
  5. Visit the First Direct Contact Us page.

First direct_Numbers

To see what other choices are available to contact First Direct, go to the main site.


First Direct Customer Service Address

To contact First Direct about any general queries or issues, you also have the option to send a handwritten letter to their official postal address:

First direct

40 Wakefield Road, Leeds, LS98 1FD

Our Recommended Tip:

While writing the letter, try to be highly detailed and precise about your query. Your enquiry is important to the company, and if you want to get a helpful response, you have to write your query with full details.

Some of us like to call the First Direct customer care number while others prefer to send a handwritten letter. Regardless of what contact choice you choose, remember to write your issue with proper details. Also, do not give your personal information that can be compromised.

First Direct Contact Number

Every customer is valuable to the company, and you are always welcome to call their First Direct Helpline. You can get in touch with the First Direct customer care representatives regarding any query. After you make the call, your calls then get forwarded to their respective departments such as bank accounts, mortgages, loans, cards, insurance and much more.

You can also discuss your banking, accounts, loans and cards issues along with providing the feedback for the services provided by First Direct.

First Direct Customer Care Service offers a great range of banking services like:

  1. New Accounts
  2. Mortgages
  3. Loans
  4. Credit Cards
  5. Savings
  6. Insurance
  7. Travel Money Service

The main First Direct number is 0800242424. With this number, you can easily get in touch with their customer care agents immediately. Keep your personal and account information near you to avoid inconveniences while getting your issue resolved.


Calls made to any (03) First Direct Contact Numbers will be charged with 7p per minute, with the addition of your operator’s access charge. In case, if you are calling from outside the United Kingdom, you will have to pay additional charges as applied per your international call rates. Before making the call, it is always a good idea to consult your telephone service, provider.

First Direct Services Enquiry

First Direct_numbers
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To get more information about the services provided by First Direct, you can call the First Direct helpline at 03456100100.

For Minicom customers, the helpline number is 03456100147.

The First Direct customer car services are available 24 hours a day and seven days a week. Only the mortgage helpline is available from 08:00-22:00, seven days a week.

Your call will be received by the First Direct customer care agent with whom you can discuss all your account, banking, card, and loan issues. Keep your related account and card information near yours, while making the call.

Feedback is always appreciated by the agents.


The First Direct Services

First Direct Customer Service

The First Direct offers a wide range of banking services where you can switch your accounts with first direct, get loans, credit card, insurances, travel money, and make your banking insurance smooth. To get an account with First Direct or to know more about the options available with the company, dial the First Direct Customer Care number 0800242424.

Bank Accounts

First direct numbers

Banking is totally a different experience with First Direct. This bank will make the banking services work around you by giving you online services and on the phone services 24 hours a day and seven days a week.

First Direct provides the following bank services like:

Open a current account

Switch to First Direct and join the Britain’s most recommended major bank. There is no cost for six months, and also, you can avoid the monthly account fees by paying at least £1,000 into the account every month or by maintaining an average monthly balance of  £1,000 or by having a mortgage, credit card, personal loan or Home insurance with us.

Switch your current account

If your account provider isn’t a part of Current Account Switch Service, you can still switch to the First Direct banking service at no cost. All you have to do is give the details of the accounts you want to switch.

If you want to switch from First Direct to a non-CASS provider, you can send a list of your direct debits, credits and standing orders. You process will be completed within five working days.

Also, a seven-day switching program is available with Fast-Direct.

If you’re a new customer to Fast Direct, you can use this number 0800242424

and if you are an existing First Direct customer, you can dial this number 03456100100.


First direct_numbers

To find a mortgage for yourself, you can fill the “Find a mortgage for you” form on their official website.

You can also find the repayment and offset mortgages details on their website. Also, mortgage calculators and tools are available to find out how much you might be able to borrow or how much your monthly installments might be.

  1. New Mortgage customers, use this number 0800482448
  2. Existing account holders, dial 03456100103
  3. Existing mortgage holders, use this numbers 03456100236
  4. Other mortgage enquiries, you can call on this number 03456100173

Personal Loans & Cards


First direct numbers

If you are searching for a loan between  £1,000 and £50,000, then First Direct will help you get the personal loans with the best interest rates.

On First Direct, you can calculate the repayment status and the time duration of the loan.

First Direct will help you get a Personal Loan in minutes by providing the following services:

  1. Immediate access to money
  2. Flexibility to overpay
  3. Fixed monthly installments between one and seven years.


First Direct numbers

First Direct provides you incredible services when you get your credit card issued, like

  1. 0% interest on balance transfers
  2. No annual fee
  3. £500 minimum credit limit

For both the services, you can use the number below

If you are an existing customer, dial 03456100100

If you are new customer, use this number 0800242424

InsuranceFirst direct_numbers

  1. For getting a quote for life insurance, you can dial this number 03456100246. This First Direct helpline number is available from 8 am-10 pm, seven days a week.

If you are an existing policy holder, you can dial 03457456125

2. For details about home insurances, dial 03456100101

If you want to amend or renew the policy, you can use this number 03453006031.

For making a claim, dial 03453006032

3. For more information about travel insurance, you can call on 03450308719

For Renewals and existing customers, you can dial 03450308718.

4. Car insurance facility is no more available with Fast Direct, if you used to hold a policy, you could contact the

customer care team by using the following numbers:           

To make a claim for accidental damage and theft, dial 03448001930

For Windscreen damage, call us at 03448001934

Travel Insurance

First direct numebrs

 To get a new travel insurance, dial this number 03450308719
For renewals and existing customers, use this number 03450308718

Complaints and General Enquiries

Each and Every customer is valuable to First Direct. If you are satisfied with the banking services provided by the bank, First Direct customer care team wants to know. If you are issues are not resolved, and you are not happy with the services, the bank’s customer care service team want to know!

Use our customer relations number 03456100100 to let us know!

You can also use this general feedback form to write your complaints and feedback to us.

First Direct numbers

In case, your query does not get resolved by calling or filling the form, you also have the option to visit their main office.

First direct

40 Wakefield Road, Leeds, LS98 1FD

Contact First Direct via Social Media

First direct number
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First Direct is also available for you through their various social media handles:

  1. Facebook
  2. Twitter
  3. Youtube
  4. LinkedIn

Every First Direct Social media handle provides you great entertainment by the photo, videos and various forums regarding their services. You can also find the new services launched on their social media channels.

Share with us the experience of the dealer’s customer service like waiting times, courtesy, professionalism, etc. the price of customer retention promotions, and the valuable tips for the benefit of the customers.

First Direct FAQs

General FAQs

  • What Is The Best Time To Connect To First Direct Service?

You can have access to your accounts 24 hours a day, 365 days a year. However, sometimes service may be unavailable to allow maintenance and updates to the system. This will generally be between 00:00 and 6:00.

  • How Can I Access Internet Banking?

Go to and select ‘Internet Banking’. If you are using the internet banking service for the first time, you’ll need to set up a new username, password and a memorable question/answer.

Also, if you need full internet banking service, you’ll need either a Digital Secure Key or a Secure Key. You’ll be asked which type of secure key you’d like to use when you log on for the first time. You can only access limited internet banking service by setting up a password, username and memorable question/answer.

Security FAQs

  • What Are My Responsibilities With My Password?

Keep your security details secret at all time and don’t reveal them to anyone, including first direct employees. If you think your password has been compromised, give a call to 03 456 100 234.

  • Can My Password Be Anything?

Yes. But, your password needs to be between 8 and 30 characters long and a mixture of letters and numbers. It is advised to not use obvious passwords like 12345678 for security reasons. Also, keep your electronic password different from your telephone password.

  • What If My Secure Key Or Digital Secure Key Gets Lost Or Stolen?

To report a stolen or lost secure key or digital secure key, you can call on 08 456 100 242.

Navigation FAQs

  • How Does The Navigation Works?

Click on the main menu options on the left. You’ll see navigation options below. This means that working around internet banking is much faster and you can see what’s available more efficiently.

Balances FAQs

  • Which Account Can I Access Via Internet Banking?

Balances are available for:

  • Offset Mortgage
  • Savings Account
  • 1st Account
  • Everyday Savings Account
  • Everyday e-Saver Account
  • Regular Saver Account
  • Bonus Savings Account
  • e-Savings Account
  • Cash ISA
  • Regular Saver ISA
  • Credit Card
  • Classic Visa
  • Gold Card
  • Flexiloan
  • Non-Standard Loan

Statements FAQs

  • When Will My Cheque Show On The System?

When you issue a check, the amount will generally be deducted from your account within two business days after the recipient pays it into their account. If your account goes overdrawn, or your existing overdraft increases, the bank will charge you interest from the day the cheque is deducted from your account. Your statement will always be up to date when you first log on to your account. However, if you wish to see the most up to date details while you are ‘logged in’, click ‘refresh statement.’

  • How Many Transactions Can I See?

The Internet Banking holds up to the last 72 months of worth of transactions. Should you need proper statement, call on 03 456 100 100. A charge £2.50 will be incurred for each paper copy of a statement.

  • Can I Download A Statement To My Computer?

Yes, Internet Banking allows you to download transactions to a file on your computer. The file can be loaded into your own excel spreadsheet.

  • What Is IBAN?

You can see your International Bank Account Number (IBAN) on your bank accounts. This number is used across Europe to uniquely identify a bank account number. You’ll be asked for IBAN if you want to receive payments from Europe.

  • What Is BIC?

The Branch Identifier Code uniquely identifies the branch where your account is held. You can find this code on your electronic bank statements as well as your paper bank statements.

  • Where Can I Find BIC And IBAN?

You can find these numbers on the printed version of your statement.

  • Can I Save The Format And Date Each Time I Download A Statement?

Yes, you can save the format of your download information. If you save the format, it’ll pre-select the most recent dates since your last download. However, you can change both the format and the dates if you choose.

  • What Charges Information Can I See?

When overdraft interest or fees have been incurred, these will be detailed on a charges advice 21 days before the charge being applied. If you haven’t covered up charges advice, you’ll receive a paper copy. If not, a link to the charges advice will appear at the top of the statement screen of Internet Banking. 3 previous charging periods can be displayed to you.

  • What Is Overdraft Interest?

This interest is calculated during the statement month on any withdrawals made against unclear funds and any debit balances.

  • When Is My Account Debited?

Any overdraft interest and fees will be deducted from your account within 21 days after the statement of charges has been produced.

Messages FAQs

  • Can I Send You An Electronic Message?

Yes, you can. Click on ‘secure message’ option under ‘contact us’ menu. You can even send other comments by using ‘feedback’ under ‘contact us’.

  • How Quickly Will The Bank Respond To My Messages?

The bank will respond to your messages within 48 hours.

  • What Can I Use The Electronic Message Service For?

The bank recommends that you use the electronic message service for non-urgent queries. If you need immediate assistance, give a call on 03 456 100 100.

Credit Cards FAQs

  • Can I View My All Credit Card Statements?

You can only view your previous three credit card statements. To view the statements, choose a statement period from the drop-down list on the credit card screen. The statement date will be displayed on the screen.

  • Up To What Time Can I Transfer Funds From My Credit Card To Another First Direct Account?

The bank must receive your request before 15:30 and there is a charge for this service.

  • Can I See The Transactions Made Since My Last Credit Card Statement?

Yes, you can see. However, items appearing since your last statement are only for viewing purposes and no action can be taken on them. If you want to query a transaction, you need to wait until it appears on your statement before contacting the bank.

  • Can My Credit Card Be Paid Automatically?

Yes. However, it will be arranged for the minimum repayment of 3% or £5, whichever is greater.

  • How Long Will It Take To Reach A Payment Arranged Over The Telephone To My Account?

Payments to HSBC credit card or first direct credit cards will take up to 2 working days. But, the funds available within your credit limit will not be updated until up to two business days after the payment is made.

  • Can I Transfer A Balance From A Store Card Or Another Credit Card?

Yes, you can. However, you need to possess a first direct credit card. To do this, access your card transaction details and select the Balance Transfer link.

  • Why Can’t I See Transactions On My New Credit Card Account Right Away?

You’ll only see the transaction when your first statement has been produced. The information cannot be updated onto Internet Banking as it has not been formatted onto a statement. However, the correct balance will be displayed.

  • Can I Increase My Credit Card Limit?

Yes, if you have a credit card, you can apply for an increase. To do this, access the credit card transaction details and select the ‘increase limit’ link. Or, you can select ‘credit card limit’ from the ‘apply’ menu. The bank will give you an immediate decision on-line.

  • How Can I Apply For A New Credit Card On-Line?

To apply for a gold card or credit card, select the ‘apply’ option from the main menu. The bank will give you an immediate decision and then send a completed application form to you. You need to sign this form and return to the bank.

  • Why Does The Total Of My Transactions Not Add Up To My Credit Card Balance?

Credit card statement has a statement production date and payment due date. There is a time between the due date and the production date when the interest on your pending amount is applied to your balance but not listed on the statement. This interest charge will appear as an item when the next statement is produced, and everything will add up again.

Personal Loans FAQs

  • Is The Interest Rate Variable?

No, the interest rate for the personal loan is fixed at the time your loan is approved. Visit the website to see current interest rates.

  • How Much Can I Borrow From The Bank?

The minimum amount you can borrow from the bank is £1000, and the maximum you can take is £25,000. The funds you can borrow are subject to status. If you want to see the current interest rates, you need to visit the bank’s official website.


  1. David

    I needed help with my insurance claims from HSBC bank. Thanks for sharing the first direct numbers.

  2. Jasmine

    I was looking for the HSBC contact numbers and i came across this site. Amazing work.

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