First direct Customer Service – Overview
First direct, a banking service company started in 1989, is a division of HSBC Bank plc. It believes in offering innovative banking solutions to its customers. Renowned as one of the leading banks in the UK, which had almost 1.16 million customers according to a 2013 report, first direct prides itself on its excellent products and customer service. You can contact first direct customer service at 40 Wakefield Road, Leeds LS98 1FD.
About first direct Services
First direct offers its customers a wide range of services including online and telephone banking services, in addition to the regular banking services, and insurances, loans, mortgages and credit card services.
Make sure to browse http://www1.firstdirect.com/1/2/products to learn more about the different services they offer to their customers.
Contacting first direct Customer Service
You can contact first direct customer service through a variety of methods, including phone calls, emails and Twitter exchanges.
If you are an existing customer, you can call 03 456 100 100 or 08 456 100 100 for all your banking queries. New customers can dial 03 456 00 24 24 or 0800 24 24 24 to get their banking queries answered.
For mortgage related queries, existing customers have to call 03 456 100 236 and new customers can dial 03 456 100 103. The first direct customer service dealing with mortgage queries is available from 08:00 to 22:00 on all seven days.
Credit card related queries should be directed to the first direct customer service desk by dialling 03 456 100 100.
Alternatively, you can email these customer service personnel at [email protected] and you will receive immediate responses to your queries. If you are Twitter savvy, you can tweet them @firstdirecthelp.
For more details regarding customer service options, you can check http://www1.firstdirect.com/1/2/contact-us?WT.ac=FSDT_TAB_HOME_CNT_1003
Tips to call first direct Customer Service Desk
As first direct offers a variety of services, it is important to identify the exact department that your query relates to, before calling first direct customer service desk. Keeping the numbers of all the services handy is a great way to ensure that you do not call the wrong one and experience any unnecessary delays.
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