DWP Customer Service Numbers
DWP Customer Service Numbers
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The Department for Work and Pension is the largest government departments in the United Kingdom, which is responsible for work, welfare, and pension policy. It is undoubtedly the biggest public service department with 22 million customers and claimants till the date.

Just make a call to the DWP Contact Number on 08007317898. For more information regarding the DWP services and contact information, you can visit the DWP Official Contact Us Page.

DWP UK Contact Number List

DWP HelplineUK Contact Numbers
DWP Contact Number 08000556688
Online Services 03456043349
Textphone Service 08007317339
Helpline Number 03456045312

DWP was established in June 2001 with its headquarters at Tothill-street, London. It is a government service department that is responsible for all the services like pension service, Jobcentre Plus, career services, and child maintenance group. This department was initially created for Jobcentre Plus and the Pensions service from the remains of the benefits agency and the employment service.

This department helps to reduce child poverty and also makes it customers financially independent. Apart from providing the exceptional work and pension services, DWP provides the superlative customer care services that help their clients to walk through the procedures.

DWP customer care representatives are highly responsive and are committed to answering every query of their clients. Regardless of all your queries or issues, you can get in touch with the DWP agents through various contact numbers and several social media platforms.

Ways to Contact DWP

If you face any issues regarding work, pension, job center, child support, and maintenance, you can always get in contact with the DWP customer care agents through various communication channels.

Following are the ways by which you can get in contact with the DWP customer services:

  1. Contact on the DWP Contact Number on 08007317898.
  2. Send an email to their mailing address.
  3. Send a handwritten letter to their postal address.
  4. Follow them on their social media channels like Facebook, Twitter, and Google+.
  5. Visit the DWP Contact Us Page.

DWP customer service numbers

For more information regarding the DWP contact details, visit the main site.

DWP Customer Service Address

If you do not want to call or email the DWP customer care agents, you can contact them by sending a handwritten letter to their postal address.

Department for Work & Pensions
Caxton House, Tothill St, Westminster, London SW1H9NA

Tips for Writing the Letter:

Give as much information as possible about your query but do not mention the personal information that can be compromised easily. Also, you have to mention the following details in your letter to get a helpful response:

  1. Name
  2. Important contact details.
  3. Your work and pension details, and all the important details regarding your query.

Be highly detailed in writing your queries and also, write the issue in a precise manner. Remember to mention your contact details with full details so that DWP agents can contact you back.

DWP Services Enquiry

DWP helpline numbers UK
Photo from https://www.facebook.com/DWP/photos/

Every customer is valuable to DWP and is always welcomed to call the DWP UK contact numbers to get in touch with their customer care agents. You can use this DWP customer service phone number, 08000556688 to get you any issues resolved that are related to the DWP services.

Your call will be received by the DWP customer service representative and your call will be forwarded to the respective departments such as work and pension, job center, and child support. You can also discuss the work and pension issues, along with providing a feedback for the services provided by the DWP.

DWP customer services provide many incredible services like:

  1. Work and Pension.
  2. JobCentre Plus.
  3. Child Maintenance Service.
  4. Child Maintenance Options.

The main DWP customer service phone number is 08007317898. You can use this contact number and get in touch with their representatives in the working hours.


Calls made to (08) DWP Contact number UK are free of cost. If you make calls to (02) or (03) DWP UK contact numbers then you will be charged with 7 pence per minute.

In case, if you are calling from outside the United Kingdom, you will have to pay the international call rates as applied by your local tariffs. We recommend you to call your telephone service provider before making the call.

Recommended Tip:

Keep the following details near you while placing the call to avoid the inconveniences:

  1. Personal information.
  2. Work and pension details, and all other details regarding your query.

DWP Operating Hours

DWP offers excellent pension, jobcentre services, child management services, along with providing the customer care services for their clients. You can contact them in their working hours and their agents will help you in getting your issues resolved in no time.

The DWP operating hours are mentioned below:

  1. Monday to Friday, from 8 am-6 pm.
  2. The DWP lines are closed on Saturdays, Sundays, bank holidays, and public holidays.

DWP Services

The DWP provides a wide range of work and pension services like work, pension, jobcentre, and child maintenance support. You can use this number, 08007317898 and get in touch with their agents regarding any query related to the DWP services.

DWP Pension Service

DWP UK numbers

With this service, you can receive the pension, pension benefits, and retirement information for pensioners in the United Kingdom or even those who are in abroad. To get all these benefits, you should have all the details like Winter fuel payment, pension credit, state pension, and cold weather payment.

  1. For more information regarding the pension service by DWP, you can contact this DWP customer service phone number, 08007317898.
  2. If you are already a state pension holder and simply want more information on the DWP services, you can dial this DWP customer service telephone number, 03456060265.
  3. For technical help with the online pension services, you can use this DWP UK contact number, 03456043349.

Textphone numbers:

  1. For new pensions: 08007317339
  2. For technical assistance: 03456043412
  3. Already with a state pension: 03456060285.

Child Maintenance Service and Options


The child maintenance service or support agency provides financial support to the children whose parents are separated and are not in a condition to meet their day to day expenses. There is a specific team for this procedure who calculates the amount of money the payee should pay to the receiver.

By using this services, parents will receive some information in order to assist the DWP, while making the choice for the maintenance of their children. Also, it assists parents to set up parents, which will guide their interaction with the children.

For more information regarding this procedure, feel free to contact this DWP customer service number, 03452668792. You can call on this number and also enquire the details regarding service, eligibility, managing of child support services.

You can also this DWP customer service telephone number, 08009880988 for more information regarding this service.

Jobcentre Plus

DWP customer care numbers

This service is used to help the United Kingdom residents find the work or as they like to do it. It covers the unemployed people as well the employers of the UK. Employers use this service to advertise their jobs for a number of individuals without spending a lot of money.

Apart from this service, it handles all the benefits for unemployed people who are not in able to work due to some physical ability or ailment.

For more details regarding looking for a job, and employers, you can dial this DWP customer service phone number, 08000556688.

Complaints and General Enquiries

Let the DWP customer care representatives know if you are satisfied or unsatisfied with the services provided by their department. You can use the DWP customer service numbers, email address to raise a complaint or provide a feedback for their services. The complaints procedure applies to:

  1. The work and pension service
  2. Jobcentre plus
  3. Disability and carers service.
  4. DWP debt management.

Whenever you contact the DWP customer care agents, inform them all the details like name, address, contact details, what happened to you and how it affected you, and what you want to happen to put things right.

  1. For complaints regarding the Jobcentre, you can dial this DWP customer service telephone number, 03456043719.
  2. Dial this DWP customer care number for issues related to pension, 03456060265.
  3. Also, if you are seeking contact details for debt management services, you can use this DWP customer service phone number, 03458500293.
  4. For child maintenance complaints, you can contact the child maintenance service or the child support agency.

In case, if you have complaints regarding the Department of work and pension department, you can also write or visit this official address:

Department for Work and Pensions
PO Box 50101

Contact DWP via Social Media

DWP contact numbers
Photo from https://twitter.com/DWP?ref_src

You can also get in contact with DWP via various social media handles like:

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. YouTube

DWP social media channels are quite informative and they provide all the new details regarding the services provided by them. Furthermore, you can post and message your grievances through their Facebook, Twitter, and Linkedin channel.

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  1. Nell J. Schreiner

    I want to directly contact the child management services directly. Please suggest me a relevant number for this purpose.

  2. Jason

    I did not recieve my pension benefits this month. I was quite worried and also could not connect with the DWP through the website. Thank you for sharing the direct number as it directly contacted me to the department and i recieved my benefits in 48 hours.

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