Contact Nationwide Customer Service UK

Contact Nationwide Customer Service UK

0844 306 9132
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Nationwide UK Opening Times

Monday-Friday 8:00 am to 8:00 pm
Saturday 9:00 am to 5:00 pm

If you want to contact Nationwide UK customer service number, you don’t need to spend hours on finding the direct numbers of their representatives. Here, You will find all direct numbers of different departments of the company and also their local UK postal address.

Nationwide UK Phone Numbers

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Nationwide Building Society is a British mutual financial institution based in the United Kingdom and is the world’s largest building society in the world. Nationwide UK is the second largest provider of household savings and mortgages in the UK. Through its more than 700 branches across the country, the organization provides convenient fiscal and banking services including current account services to the customers.

You can read about their services and get more detailed information by visiting their official website.

Nationwide Customer Service Phone Numbers

Nationwide Helpline UK Contact Number
General Complaints - All Accounts 0800 30 20 15
General Complaints - Mobile 0345 730 2015
General Complaints - Enquiries from Abroad +44 1793 656 789
General Complaints - Mortgage Landline 0800 030 4060
General Complaints - Mortgage Mobile 0345 454 5800
General Complaints - Payment Protection 0800 545 3004
UCB Home Loans Landline 0800 464 3014
UCB Mobile 0345 602 6144
Internet Banking Enquiries 0800 302 011
Banking App Queries 0345 266 0894
Lost and Stolen Cards - All Accounts 0800 30 20 11
Lost and Stolen Cards - FlexDirect Card 0800 35 73 57
Lost and Stolen Cards - FlexPlus Card 0800 11 88 55
Lost and Stolen Cards - Credit Card Enquiries 0800 055 6622
Lost and Stolen Cards - Credit Card from Abroad +44 2476 43 89 96
Breakdown Coverage - FlexPlus 0800 587 7100
FlexPlus Breakdown Coverage 01514 941 260
Breakdown Coverage - Car Insurance 0800 756 8997
Travel Insurance - FlexPlus Emergency 01413 490 288
Travel Insurance - FlexAccount Emergency 01413 490 109
Travel Insurance - FlexPlus & FlexAccount Legal 0345 246 2110
Travel Insurance - Travel Coverage 0800 051 0164
Home Insurance - Claim Advice 0800 051 0216
Home Insurance - Home Emergency 0800 464 3025
Home Insurance - Legal Help 0800 464 3026
Home Insurance - New Customers 0800 141 2162
Home Insurance - General Enquiries 0800 051 0234
Home Insurance - Tax & Health Counselling 0800 464 3131
Life Insurance - Income Safeguard 0800 158 3120
Life Insurance - General Enquiries 0370 010 4080
Car Insurance - New Claim 0800 028 5799
Car Insurance - Windscreen Repair 0800 011 3980
Car Insurance - General Enquiries 0800 028 5688
Car Insurance - Windscreen Claim 0800 028 5773
Car Insurance - Get a Quote 0800 756 8878
New Account - All Current 0800 302 010
New Account - Branch Appointment 0800 302 011
Existing Account - All Current 0800 302 011
Existing Account - FlexPlus 0800 118 855
Existing Account - FlexDirect 0800 357 357
Saving Accounts - All Savings 0800 302 011
Saving Accounts - MySave 0800 464 3015
Credit Card General Enquiries 0800 055 6611
Credit Card Enquiries - Apply for a Credit Card 0800 302 010
Mortgage General Enquiries 0800 302 011
Switching Mortgage 0800 171 2371
Shifting House 0800 171 2370
Borrow More Mortgage 0800 121 7466
Mortgage Application Enquiries 0800 464 3000
First -time Mortgage Buyer 0800 121 6949
Shifting House (New) 0800 171 2368
Remortgaging 0800 171 2369
Personal Loans 0800 545 3000
Cancel Mortgage PPI 0800 302 011
Pinnacle Mortgage PPI Claim 0800 464 3129
Aviva Mortgage PPI Claim 0800 096 7209
Financial Planning 0800 328 7812

A Brief About Nationwide UK

History: The history of Nationwide UK dates back to 1848. It got its current name “Nationwide Building Society” by the Co-operative Permanent, based in New Oxford House in the London Borough of Camden in the year 1970. The name reflects that the organization has coverage throughout the nation. It launched online banking service on 27th May 1997. On 28t August 2007, Nationwide completed a merger with Portman Building Society. At that time, this mutual body possessed the assets of over £160 billion and around 13 million members. Current Chief Executive of the company is Joe Garner, who was appointed on 5 April 2016.

Products & Services: through around 700 branches, the Nationwide UK offers direct financial services to its customers. It is a major provider of mortgage loans and savings, along with loans, credit cards, bank accounts, and insurance products.

Financial Performance: For the 2015/2016 Preliminary Results (April 2015–April 2016), underlying profits were up 9% to £1.337 billion, while statutory profits rose by 23% to £1.279 billion. In the last fiscal year, the Nationwide UK had the assets of £208.9 billion, while the whole building society institutes in the UK has total assets of £331 billion. The company helped 57, 200 people buy their first home.

Nationwide UK phone numbers


Ways to Contact Nationwide UK Customer Service

When the customers are unhappy, they listen and act accordingly to put the things right. You can select among their multiple communication channels to get the assistance of Nationwide customer service Number.

  1. Visit their Contact Us page on Nationwide UK official website
  2. Call on Nationwide contact numbers, given above
  3. Download mobile app
  4. Use Live Chat
  5. Submit online complaint form
  6. Find the nearest branch
  7. Write a letter and send by mail
  8. Post handwritten letter to their postal address
  9. Fax
  10. Connect via Social Media

You can even provide the feedback for their services, products, and experience with Nationwide customer service. Regardless of your contact choice, the organization makes sure that you receive expected and polite assistance from their representatives.

Nationwide UK phone numbers


Nationwide UK Customer Service Address

You can write your complex queries, which cannot be resolved on the phone, by writing a letter and sending it to their postal address:

The Complaints Team, Nationwide Building Society,

NW 2020,


SN38 1NW

Giving the right information will help you get a quick and helpful response.

Nationwide UK Contact Numbers

Every customer is family for Nationwide. When you call to the customer care team, the company’s representatives will speak to you. Your request is forwarded to the concerned department according to your needs and type of information you need.

Nationwide UK customer service phone number helps the clients with following:

  1. Lost and stolen credit cards
  2. Emergency and claims
  3. Current Accounts
  4. Savings and ISAs
  5. Mortgage
  6. Personal Loans
  7. Insurance Products
  8. Financial Planning
  9. Complaints and feedback

The primary Nationwide customer service number is 0800 055 66 22. You will speak directly to their customer care agent and get quick responses to all your queries. Keep your account details and credit cards with you while making the call to avoid inconvenience.

Lost, Stolen or Damaged Cards

Nationwide UK phone numbers

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In case, your credit card gets lost or stolen; it is important to contact Nationwide immediately to report it. You can also contact them for your damaged credit cards. A damaged card is replaced with a new one. For FlexAccount, FlexOne, FlexStudent, FlexBasic and savings, dial the Nationwide credit card number 0800 30 20 11, which operates 24 hours a day and seven days a week.

If you are using the FlexDirect, reach them at 0800 35 73 57, which also remains open 24 hours a day and seven days a week.

For FlexPlus customers, the Nationwide hotline 0800 11 88 55 is open 24 hours a day and seven days a week.

For stolen, lost or damaged credit card, call at Nationwide toll-free number 0800 055 66 22. The company protects you from misuse of your cards. You will also find Nationwide insurance customer service number here.

Opening Current New Account

If you want to open a current account and looking for a profitable bank option, go no further Nationwide. You can enjoy customer rewards and all the best features that a bank can provide to its best. You can call at 0800 30 20 10 for opening a new current account with Nationwide.

This is not for FlexOne and joint FlexPlus accounts. The line is open from Monday to Friday between 8: am to 8:00 pm and on Saturday from 9:00 am to 5:00 pm. The bank remains closed on Sundays and Holidays.

Nationwide UK phone numbers

Existing Current Account

Do you already have an account with the Nationwide? Then you have different helpline numbers. Customers of FlexAccount, FlexStudent, FlexOne and FlexBasic, can make enquiries at Nationwide UK customer service phone number 0800 30 20 11.

FlexPlus customers have to dial 0800 11 88 55, and FlexDirect customers have to dial 0800 35 73 57 for getting in touch with a customer service agents. These lines are open 24 hours a day and 7 days a week.

Mortgage and Personal Loans

Nationwide UK Phone Numbers

Getting a personal loan or mortgage is a very important step for you. The process of obtaining a personal loan can be very complicated. Understanding the borrowing process and different types of loan options is extremely important for you.

the Nationwide UK offers mortgage and personal loans for hundreds of needs as the part of their primary services. They have loan specialists who will help you determine the best option for you, your family and your financial situation.

If you are an existing mortgage loan customer, put your enquiries at 0800 464 30 00, and you can track your application status using the same helpline.  The line is open from Monday to Friday between 8:00 am to 6:00 pm. If you are a first-time buyer, make dial 0800 121 69 49 for talking to Nationwide customer service agent directly.

Travel Insurance

Nationwide UK phone numbers

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Although travel cover cannot avoid misfortunes during your journey, it can console it in the form of monetary compensation. If you are planning a trip and interested in Nationwide’s travel cover product, make a call at their general enquiry number 0800 055 66 22.

For information on FlexPlus and FlexAccount travel cover, call at 0800 051 01 64, which is usually open from Monday to Friday between 8:00 am to 9:00 pm, on Saturday from 9:00 am to 5:00 pm and on Sunday from 10:00 am to 5:00 pm.

Home Insurance

Nationwide UK phone numbers

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One of the biggest benefits of home insurance is that it saves your massive investment in your home construction. Though this insurance cover will not bring back all the lost things and memories attached to your home, it protects you from unbearable monetary loss.

For getting guidance on home insurance, all you need to do is to contact Nationwide toll-free number 0800 141 21 62.

Life Insurance

Nationwide UK phone numbers

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Life insurance secures your loved ones when you are gone. Not only does life insurance covers unexpected final expenses, but it also provides your family with a financial safety and serves as an inheritance. Call at 0370 010 4080 for general enquiries related to life insurance policies available at Nationwide.

Car Insurance

Nationwide UK phone numbers

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A good car insurance policy protects you from loss of car or damage to your car. It is also a requirement by law. If you drive a car, you must have car insurance. For general enquiries except claims regarding car insurance, reach Nationwide customer service at 0800 028 56 88, which operates from Monday to Friday between 8:00 am to 9:00 pm, on Saturday between 8:00 am to 5:00 pm and on Sunday between 9:00 am to 5:00 pm.

Complaints & Suggestions

Nationwide UK customer service can be reached directly by the numbers given on this page. Customers are precious to Nationwide. They have a team of highly dedicated and well-behaving customer support agent who make guaranteed customer satisfaction possible.

All your complaints and suggestions are accepted warmly. You can lodge complaints and make suggestions about all accounts, personal loans, the mortgage work, credit cards, UCB home loans, Payment Protection Insurance (PPI) by calling at general enquiry number at 0800 30 20 15 from your landline or 03457 30 20 15 from your mobile phones. You can also reach Nationwide insurance customer service at the same number.

Contact Nationwide on Social Media

Nationwide UK phone numbers

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Get in touch with the Nationwide UK customer service through their social media channels:

  1. Twitter
  2. Facebook
  3. Google +
  4. YouTube
  5. LinkedIn

Write your complaints, suggestions, and experience with the Nationwide customer care service.

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  1. Sharon says:

    How to get an account open with Nationwide. How can i proceed? Please suggest the relevant numbers.

  2. Stanley B. Welker says:

    My credit card got stolen while i was getting back from work. I tried to contact the bank via email but there was no response. Thanks for sharing these helpful numbers.

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