National Rail Customer Services

National Rail Customer Services

0844 306 9145
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Transportation | National Rail Opening Times

Monday-Friday 9:00 AM- 5:00 PM

National Rail

Railways are one of the oldest modes of transportation in the world, and till date, it is the most widely used transit systems. National Rail, which provides rail services in the UK aims to provide a flawless traveling experience to the customers. In order to achieve this goal, they have an extensive network of customer service that takes care of all the inquiries as well as complaints from the customers. In this post, you can find all the prominent contact numbers for National Rail Enquiries UK.

List of National Rail Helpline Numbers

National Rail Customer Service UK Helpline Number
Enquiries 03457 48 49 50
Welsh Language 0345 60 40 500
Textphone 0345 60 50 600
Train Tracker 03457 48 49 50
London Travel Watch 020 3176 2999
Transport Focus Salisbury 0300 123 0860
Transport Focus Manchester 0300 123 2140
Feedback or Complaints 0800 022 3720

The general inquiries helpline operates 24*7, so you can get in touch with their customer service representative at any time of the day.


National Rail is the trading name for the unincorporated association of train operating companies in Great Britain. About twenty privately owned TOC’s are responsible for operating passenger railway services on the main rail network of UK. These TOC’s are franchised for a fixed term by the government and share inter-availability and ticketing structure. Passengers can easily book rail tickets between any pair of stations through the common ticketing structure, which was inherited from British Rail. Tickets can be booked from a station ticket office or online through National Rail website.

Ways to Contact National Rail

Ask Lisa

Passengers have several options to get in touch with the customer service for general inquiries, feedback as well as complaints. Some of the easiest and smartest options are as follows:

  • Call National Rail enquiries UK at 03457 48 49 50  and a member of their customer service department will assist you. This helpline number operates 24/7, so no matter when you call a customer care representative will be waiting to take the call.
  • Ask Lisa! Lisa is National Rail’s virtual assistant and is always available on their official website for assistance. You can get answers to all your queries with their train line online chat.
  • Browse the FAQ section for some quick answers.
  • Post a hand-written letter or send an email to the National Rail enquiries UK.
  • Get in touch through social media.

National Rail Customer Services UK

National Rail Customer Services

National Rail Enquiries Department, which was formed in 1996 is accountable for all the telephonic customer queries. They also launched a fully interactive website in 2003, where the customers can easily find information related to train schedules, fare, and live departures, etc. Several other features were introduced from time to time in order to impart better customer service. This includes online journey planner, virtual assistance, season ticket calculator, train tracker and pocket timetable, etc. The website and all these service based applications ensure that the customers do not encounter any trouble before or after the journey.

If you still have any doubts about the services offered my National Rail, you can call on 03457 48 49 50 from UK landline or mobile phone before making the reservations. You can call this number to inquire about cheap train fares, to book tickets and plan your journey or even to find out which railcards you are eligible to use while on the network.

National Rail Postal Address

If calling the customer care doesn’t help settle your queries or if you have any complaints that you need to formally send to the National Rail customer relations, then please note the following address of their head office:

Network Rail Kings Place 90 York Way, London. N1 9AG

We suggest you remain patient while awaiting the response as it may take up to 10 working days for the customer relations team to reply.


If sitting on hold while trying to get in touch with the Customer Service is just too frustrating for you, then train line online chat or sending an email is the next best alternative. If you wish to drop an email to National Rail regarding your queries or complaints, you can use the following dedicated web address:

Train Operating Companies

Train Operating Companies

There are twenty privately owned train operating companies that offer passenger services in the UK. These include Arriva Trains Wales; c2c; Caledonian Sleeper; Hull Trains; Island Line; London Midland; Thameslink; TransPennine Express; Virgin Trains; Southern; Stansted Express etc.

If you have any complaints regarding booked reservations, ticket refunds, compensation for delays or need to give your feedback on the problems related to train service or stations, we recommend you get in touch with the particular train company or station operator directly. Visit National Rail’s Train Operating Companies section, and you will find detailed contact information for all the TOC’S.

National Rail Train and Ticket Times

National Rail Ticketing

Planning a journey is a breeze with National Rail’s online ticketing portal. All you need to do is visit the website, provide the required information like the journey details and you can book the tickets from the available options as per your convenience. You can also use the cheapest fare finder if you have a flexible traveling date and get best value fares on your reservations. Also, once you have registered, you will receive custom travel alerts on your mobile so that you have a convenient journey.

National Rail Enquiries also offers an official application for smartphone users, where they can get all the travel related information right at their fingertips.

Stations and On Train Services

If you are curious about the facilities and services available at National Rail’s stations, you can call the train line contact number UK and get answers to all your queries. Please note that a diverse range of trains run across the National Rail network by different TOC’s and hence the on-train facilities might vary from operator to operator.

Some of the trains offer additional facilities apart from standard seating, which may include catering, seat reservation options, Wi-Fi and power points for mobile and laptop charges. The detailed information on the onboard facilities on each train is available on the Accessibility page on the site. Exploring the available facilities on the train in advance will help make your journey more convenient.

Apart from the onboard services, if you have any queries regarding the free allowance for luggage, traveling with animals or for assistance with disabled passengers, make sure you get in touch with customer service of the individual train company.

Train Tracker

National Rail App

Why bother waiting for hours at the station in case the train gets delayed? Use TrainTracker and get detailed train running information. Phone National Rail at 03457484950 to get regular updates and plan your journey accordingly. Train Tracker also offers live arrival and departure board information, timetable and fares information over the phone without any wait time. Apart from getting real time train running information, you can also use this National Rail customer service number to get information on train fares and timetable for advance booking up to three months. The customer service representatives can help you find the best value options for traveling.

Amendment in Train Schedule

National Rail sends text alert for any possible delays or cancellations. At the same time, you can also find out more information on live departures, change in timetable, schedule during holidays and events online to avoid trouble on your regular journeys. The site offers detailed train running information for all the rail operators along with details of routes affected by any engineering work including future works, maps of the disrupted routes, alternative options, etc.

Apart from that if you would like to make a complaint about train delays or make inquiries regarding cancellations and refunds, you can get in touch with the appropriate rail operator customer service. The detailed customer service contact numbers for all the TOC’s are available on the site.


Should you wish to raise your grievances regarding the services provided by National Rail, calling their customer care department will be one of the best options. Whether you need to complain about a train journey or dissatisfactory services at the station or ticket office, simply call 0800 022 3720, and all your concerns will be addressed as soon as possible. The complaint lines are open from Monday to Friday, between 9:00-17:00.

This National Rail helpline will also help you sought out matters related to ticket refunds, compensation for delays, booking troubles, etc. Alternatively, you can also get in touch with the concerned TOC or station operator to get the matter resolved quickly.

Contact National Rail Via Social Media

National Rail Twitter


This day and age, social media has become one of the most powerful platforms to raise your concerns and share your experiences in an impactful manner. So, whether you have some general queries, complaints or some valuable feedback on the services provided by National Rail, social media platforms like Facebook or Twitter can help you reach out to the right customer service department. You can post your grievances or inquiries on the following social media channels:

You can also receive all the latest rail travel updates through Twitter and Facebook. From special discounts to disruption to the rail network, everything is posted on Twitter and Facebook in real time.

How to Buy Train Tickets via the National Rail Enquiries 

National Rail Customer Services
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